What is the error you received when importing products? Can you share some screenshots?
And please share screenshots/link of your conversation you have with our team before, where we advised you to upgrade. We need to verify it’s true.
@sashamain1
Please create a topic in support section if you need support with this plugin (free).
https://wordpress.org/support/plugin/woo-alidropship/
Also note that you can adjust rating and amend your review anytime.
Please do not share any private conversations text and screenshots here on forums, as asked above.
Those are considered PII and not intendent to be shared in public places.
@moderator
I’m not talking about an =\”old\” account or asking for support prior to posting a review. I was trying to emphasize they lied in their feedback saying they contacted support when they claimed “When I tried to contact teh support, they tried to push me their premium version of plugin” because this rating is our very first conversation
And another lie of their accusation that we force users to user the pro plugin while we never do that.
Nothing is about their account is new or old, it’s simply they’re lying here to abuse our reputation. That’s their intention I’m trying to tell you. Because obviously they’re lying in their review, as I explained in my report.
@angelagrey
User reviews are subjective. Sometimes wrong, its not a reason for forum moderator intervention.
Just reply and explain politely, it is not needed to press on user to prove their statements, we are non in court to prove what are the lies and what is not. Remember, even if you cant make the user to amend their review or user is never responding, there are always other people who may/will read the reviews and make their own conclusions.
If you have further questions to forum moderators and/or WordPress.org support team, consider to ask them in Slack: https://make.wordpress.org/chat/ #forums channel
