Support » Plugin: YITH WooCommerce Gift Cards » Plugin doesn’t show the image on the Check out page

  • Hi.

    I encountered a problem. The “Gift card” plugin doesn’t show the image on the Check out page. Meanwhile, on other pages (Cart, Product) everything works fine.

    Any idea why ?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author YITHEMES

    (@yithemes)

    Hello there,

    Thanks for contacting us and we hope you’re doing well 😀

    About your question:

    Seems this is not related with our YITH WooCommerce Gift Card.

    WooCommerce by default doesn’t add any product image on checkout page. We tested with default theme TwentySixteen and it’s not showed any image.

    Maybe you can try with other product type like simple in order to see if the image is showed.

    We hop it helps you.

    Have a good day.

    Thread Starter drascic

    (@drascic)

    Thank you for your fast reply.

    Actually, when I come to the checkout page, the “Simple” product type is visible while the “Gift Card” product type is invisible. Please, see the the screen shot/file: “Capture-1.png”

    http://visitkoper.com/downloads/Capture-1.PNG

    Unfortunately, the same is true when order is completed and the administrator gets the notice about the purchase. In the “ORDERS” section, you can see that the image for the gift card product is missing. Please, see the the screen shot/file: “Capture-2.png”

    http://visitkoper.com/downloads/Capture-2.PNG

    And there is another issue (still visible form the “Capture-1.png”). I cannot determine which Gift card design/image/template was chosen by the customer.

    Can you help ?

    Thread Starter drascic

    (@drascic)

    It’s been a week since I’m waiting for your reply. Thank you for your consideration.

    Wish you a nice day.

    Plugin Author YITHEMES

    (@yithemes)

    Hi there,

    sorry for the late reply.

    Seem that you are using the Premium version of the plugin, in this case, you will need to open a ticket from your account in yithemes.com This forum is only for the free version from wordpress.org.

    Have a nice day!

Viewing 4 replies - 1 through 4 (of 4 total)
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