Title: Plugin doesn't popup at all Last modified: August 21, 2016 --- # Plugin doesn't popup at all * Resolved [neil2nicky](https://wordpress.org/support/users/neil2nicky/) * (@neil2nicky) * [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/) * I have installed the plugin following the step by step tutorial. However i don’t see any popups on my blog. Can you please help me figure it out? Thanks.. * [https://wordpress.org/plugins/popupally/](https://wordpress.org/plugins/popupally/) Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/page/2/?output_format=md) * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/#post-4780023) * Could you please provide the page URL where you have configure the popup to appear? We can take a look and provide possible solutions. 🙂 * Thread Starter [neil2nicky](https://wordpress.org/support/users/neil2nicky/) * (@neil2nicky) * [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/#post-4780057) * Url is [http://freestop.info](http://freestop.info). I have configured the popup to appear on all pages and post as i was just testing how it works. * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/#post-4780064) * The issue seems to be that you have set the front page ([http://freestop.info](http://freestop.info)) as the Thank You page. The impact of that is once you have be shown the front page, the popup will never appear again. Also, the time-delay for popup #1 is set to -1 seconds, which disables the popup, as the delay needs to be a non-negative number. * Here is how to correct it: * 1. In PopupAlly -> Display Settings, under section ‘How to stop showing this popup’, uncheck the front page. * 2. In PopupAlly -> Display Settings, for Popup #1, change the time delay to something other than -1 (for example, 5 seconds would be a good time) * 3. (You might need to create a simple Thank you page) Only select the thank you page in that section. Thank you page is a page that only subscribers will see after signing up. * 4. Your theme’s javascript file is interfering with the popup logic. Once I removed the ‘frontend.js’ script, exit intent and time-delayed popup functions properly. As I was testing, the file is showing an error saying ‘hoverIntent’ throws an exception, so that would be a good place to start. * Hope this helps! * Thread Starter [neil2nicky](https://wordpress.org/support/users/neil2nicky/) * (@neil2nicky) * [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/#post-4780068) * hi Robin, * I did follow 1,2 and 3. Im having problems though with 4. I can’t find “frontend. js’ script. Im completely idiot with scripts..hehehe. Should i just change my theme? * Thread Starter [neil2nicky](https://wordpress.org/support/users/neil2nicky/) * (@neil2nicky) * [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/#post-4780079) * Hi Robin * i think the problem is the jquery script i inserted with my theme a couple of days ago..it may have caused the conflict. I deleted it from the theme and i can see the popup now. Thanks for the help appreciate it much. * Neil * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [12 years, 1 month ago](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/#post-4780080) * Hi Neil, * You are very welcome! I am glad you figure out the issue! Good job! * Robin * [llcoaching](https://wordpress.org/support/users/llcoaching/) * (@llcoaching) * [12 years ago](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/#post-4780191) * I’m having the same problem. I have followed the instructions on the support pages and still nothing is showing…? * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [12 years ago](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/#post-4780192) * Hi there, * Could you please send us the URL to the page? We will take a look and offer possible solutions. 🙂 * Robin * [llcoaching](https://wordpress.org/support/users/llcoaching/) * (@llcoaching) * [12 years ago](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/#post-4780195) * Hi Robin, * It’s [http://llcoaching.co.uk](http://llcoaching.co.uk) * Thanks 🙂 * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [12 years ago](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/#post-4780196) * Hi there, * Once of the Javascript used by your website is causing an error, thus preventing other javascripts (such as the one used by PopupAlly) to run. The error is ‘ Uncaught TypeError: Cannot read property ‘offsetParent’ of undefined’ * and it is caused by the script ‘stepcarousel.js’. * It is probably included by one of your plugins. I would start disabling the active plugins one-by-one until you find the culprit. * Hope this helps! * [dogfever](https://wordpress.org/support/users/dogfever/) * (@dogfever) * [11 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/#post-4780209) * Hi Robin, * we are facing a similar issue with my [dog site](http://issnruede.de). * I think I have conducted the steps 1-3, but it doesn’t work. I would really appreciate your support. * Best wishes * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [11 years, 9 months ago](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/#post-4780210) * The popup is showing up for me when I visited [http://issnruede.de/](http://issnruede.de/). Could you please give try 1. Use a different browser or 2. Clear cookie or 3. Use Incognito/Private browsing * [zachster104](https://wordpress.org/support/users/zachster104/) * (@zachster104) * [11 years, 8 months ago](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/#post-4780211) * Robin, * I have done the first three as well. My site is [http://www.fxtradersclassroom.com](http://www.fxtradersclassroom.com) * Thanks * [Robin](https://wordpress.org/support/users/rli/) * (@rli) * [11 years, 8 months ago](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/#post-4780212) * I visited [http://www.fxtradersclassroom.com](http://www.fxtradersclassroom.com) and no popup is enabled for the page. Please check in Display Settings and make sure 1. You have the front page selected, or 2. You have “show for all pages” check, and the front page NOT checked under “Except for these pages/posts” * [katrinachambers](https://wordpress.org/support/users/katrinachambers/) * (@katrinachambers) * [11 years, 7 months ago](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/#post-4780215) * Mine doesn’t seem to be working either. I wanted the Tried and True template but it doesn’t work. The Express Yourself one does though. Thanks. [http://katrinaleechambers.com/](http://katrinaleechambers.com/) Viewing 15 replies - 1 through 15 (of 16 total) 1 [2](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/page/2/?output_format=md) The topic ‘Plugin doesn't popup at all’ is closed to new replies. * ![](https://ps.w.org/popupally/assets/icon-256x256.png?rev=3299052) * [PopupAlly](https://wordpress.org/plugins/popupally/) * [Frequently Asked Questions](https://wordpress.org/plugins/popupally/#faq) * [Support Threads](https://wordpress.org/support/plugin/popupally/) * [Active Topics](https://wordpress.org/support/plugin/popupally/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/popupally/unresolved/) * [Reviews](https://wordpress.org/support/plugin/popupally/reviews/) * 16 replies * 7 participants * Last reply from: [bikebogota](https://wordpress.org/support/users/bikebogota/) * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/plugin-doesnt-popup-at-all/page/2/#post-4780220) * Status: resolved