Support » Plugin: Loco Translate » Plugin doesn’t appear in dashboard after installing

  • I have downloaded and installed to loco translation plugin to help translate my website. However, after downloading and installing the plugin, it doesn’t appear in the wordpress dashboard. Therefore, I can not use it. I have tried reinstalling it, but that doesn’t help. I have checked the plugin section, but it says it is installed and doesn’t give any errors. Also, I have updated my wordpress theme to the most recent version.

    How can I solve this problem?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Tim W

    (@timwhitlock)

    What is the plugin? How/where is it installed?

    Loco Translate uses the WordPress function get_plugins to detect all available plugins, but it also uses wp_cache_get to cache the result. do you have some custom object caching plugin installed? What happens if you flush it?

    Sorry, I was a bit unclear. I have only downloaded the loco translation plugin to translate my website.

    The loco translation plugin was installed normally under ‘dashboard – plugins – add new’.

    I have also installed the ‘Autoptimize’ plugin. Could this have something to do with it, considering this plugin creates caches?

    What do you mean by ‘flushing it’?

    Plugin Author Tim W

    (@timwhitlock)

    Ok, I misunderstood.

    I don’t know why Loco Translate doesn’t appear for you. Perhaps you don’t have permission to access it? Please give more detail.

    Flushing a cache means emptying it.

    I am the admin, so it would be weird if I didn’t have permission for it. Right?

    I could give you my login details if that would help?

    Plugin Author Tim W

    (@timwhitlock)

    yes it would be weird. The loco_admin permission should be automatically assigned to the super user.

    I can’t accept login details as debugging your site is beyond the support I offer.

    If you can provide enough detail for me to reproduce the problem in a test environment I will fix any bugs that present themselves. Otherwise you will have to debug the problem on your own server.

    I can’t accept login details as debugging your site is beyond the support I offer.

    I understand, no worries.

    If you can provide enough detail for me to reproduce the problem in a test environment I will fix any bugs that present themselves.

    Sure, what details would you need from me? I have already mentioned most of the details, as no errors appear. I have just installed and activated the plugin. The plugin appears in the ‘installed plugins’ overview, but doesn’t appear on the left side in the wordpress dashboard. The wordpress theme I use is ‘Listingpro’. What other details would you need from me?

    Plugin Author Tim W

    (@timwhitlock)

    What other details would you need from me?

    I need enough detail to reproduce the problem. As I don’t know what the problem is, I can’t tell you what the relevant detail is.

    The wordpress theme I use is ‘Listingpro’.

    I wouldn’t expect your theme to be related to the issue. But an obvious first step is to eliminate such things, as advised here: https://localise.biz/wordpress/plugin/faqs/debug-info

Viewing 7 replies - 1 through 7 (of 7 total)
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