PlugIn does not work and there is no customer service

  • sunsetentertainmentmedia

    (@sunsetentertainmentmedia)


    6 months, 3 weeks ago

    I have repeatedly tried to get these people to fix the start time issue, but they just ignore it. They ignore it because they sold us a plugin that clearly does not work. You cannot even set the start time, which for a scheduling and calendar app is the most basic requirement. They do not provide a working product. Instead, they try to sell a work in progress—something that doesn’t function. And even though it’s hard to defend the uselessness, they also have zero customer service. They ignored you. The Start Time, Import function & Many Things do NOT work and there is NO customer service.

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  • Plugin Support epsupport

    (@epsupport)

    6 months, 3 weeks ago

    We’re really sorry for the frustration you’ve been having. We know how important the start time and other features are, and we want to make sure they work properly for you. We’ve already fixed some things in recent updates, and in the next release, we’re giving the start time a full revamp. So don’t worry—you’re not being ignored. You might want to try the next update, as it should fix this issue better.

    Sometimes replies take a little longer over weekends because the team spends time with family, but your concerns are never overlooked. If you can share the version you’re using and a screenshot of the problem, we’ll check it out right away and help you get it working.

    We really value your trust and would love the chance to make things right for you.

Viewing 1 replies (of 1 total)

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