plugin does not save and doesnot show submenus

  • Resolved hamedershadi

    (@hamedershadi)


    6 years, 10 months ago

    hi after installing on wordpress 4.7.5 with these plugins and nielsen theme , plugin does not show submenu and does not save api key and api secret key.I use final version of nielsen theme.
    neilsen them
    wordfence security
    WP Rocket
    woocommerce
    I tried to deactivate and trying to save it but unfortunately did not save api key and api secret key and show request time out page.
    please help me
    thank you for your support.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Mailjet

    (@mailjet)

    6 years, 10 months ago

    Hello hamedershadi,

    Please can you make sure that you paste correctly the API key, Secret key and “From: email address”?
    The “From: email address” must be a validated sender email address from your Mailjet account. You can find it (or add it) here: https://app.mailjet.com/account/sender

    Best regards,
    Mailjet Plugins Team

    Thread Starter hamedershadi

    (@hamedershadi)

    6 years, 10 months ago

    Hi again
    Yes I paste correct api key,secret but I don’t know why when in Mailjet Settings
    I press save ,it does not save.
    and The “From: email address” was validated also.

    • This reply was modified 6 years, 10 months ago by hamedershadi.
    Plugin Author Mailjet

    (@mailjet)

    6 years, 10 months ago

    After you hit “Save” does it show any error message on the top of the page?

    Unfortunately this “Nielsen theme” is paid one and we don’t have access to it now, so no way to test it.

    Thread Starter hamedershadi

    (@hamedershadi)

    6 years, 10 months ago

    I create a fresh installation of WordPress 4.8
    And I have only two plugin akismet and wp-jalali,that I deactivated both of them
    And I use default WordPress theme
    But Unfortunately After I hit “Save” it doesn’t show any error message.

    Plugin Author Mailjet

    (@mailjet)

    6 years, 10 months ago

    Hi hamedershadi,

    Please can you check if your hosting has “cURL” enabled? It is required by the Mailjet plugin to make requests.

    Best regards,
    Mailjet Plugins team

    Thread Starter hamedershadi

    (@hamedershadi)

    6 years, 10 months ago

    hi mailjet
    yes it was enabled,
    I can give you user – pass of admin and host

    Plugin Author Mailjet

    (@mailjet)

    6 years, 10 months ago

    Hi,

    For better privacy, please can you open a ticket in our support system, so that we can make the test: https://www.mailjet.com/support/ticket

    You can refer to this topic, so that it is not necessary to rewrite the whole discussion.

    Best regards,
    Mailjet Plugins team

    Plugin Author Mailjet

    (@mailjet)

    6 years, 8 months ago

    .

Viewing 8 replies - 1 through 8 (of 8 total)
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