Support » Plugin: Tidio Live Chat » Plugin does not redirect to logged in session

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support olektidio

    (@olektidio)

    Hi there!

    When you clear your account data, the next time you click on ‘Tidio Chat’ icon from the menu, you’re asked to either log in with your existing account or create a new one. You definitely shouldn’t be asked to log in every time, though!

    Your issue requires some further checking, so could you send us a chat message via our chat support available at the bottom-right corner of your dashboard or at http://www.tidiochat.com, or send us an email at support@tidio.net? We’d need to gather some details from you (like some screesnhots, the URL address, [redacted]) and then I’m sure we’ll be able to fix it for you in a no time! 🙂

    • This reply was modified 1 year, 2 months ago by olektidio.
    • This reply was modified 1 year, 2 months ago by Steve Stern.
    Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    @olektidio:

    Please don’t ask for logon credentials on these forums. You may have good intentions, but asking (or even suggesting you might ask) for a login is an absolute no-no. Your account has been placed on moderation. Moderators will review your messages to make sure that the message has been received.

    https://wordpress.org/support/guidelines#the-bad-stuff

    @ibsenleo

    You can contact the author on their own site and, once there, the discussion is between the two of you. However, it is not OK to enter or send site credentials on these forums. We don’t want to encourage others (who are less reputable) to do similar things. It’s a fine line, but one that we need to enforce. Thanks for your cooperation.

    • This reply was modified 1 year, 2 months ago by Steve Stern.
Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Plugin does not redirect to logged in session’ is closed to new replies.