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  • Plugin Author webpushr

    (@webpushr)

    Update to our previous response:

    We were able to locate the conversation in our support inbox and we acknowledge that there was a miscommunication from our end. You asked us for help with altering one of our standard out-of-the-box features (the format for the opt-in prompt). The change is possible but requires some custom coding on your website. We typically do not write custom code for our customers because of a multitude of reasons (can create conflict on your site, break your site, may require testing/tuning, etc).

    Instead of writing the full custom-code, one of our engineers gave you a “pointer” or a “starting-point” if you will, to help you out. It is no surprise that you perceived the help as “not-complete” or “evasive”. We have made a note of being more clear to our customers in these types of scenarios.

    ___________________________________________________________

    Hi there,

    We understand that it can be immensely frustrating when your issue or query is not getting a proper response. We apologize for our poor response to your queries.

    Can you please e-mail us and mention this thread so we can investigate this internally?

    We take your feedback very seriously and will keep an eye on our inbox.

    Regards,

    Webpushr Support Team

    Thread Starter mateusnds

    (@mateusnds)

    Ok. I have changed my review.


    I cant login push@livecoins.com.br

Viewing 2 replies - 1 through 2 (of 2 total)
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