Support » Plugin: Web Stories » Plugin does not load

  • Hi I have installed the plugin a month ago, but it does not loads it say ‘Please wait..” but the screen does not loads anything it is complete blank.

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author Pascal Birchler

    (@swissspidy)

    Hi there,

    Which browser are you using?

    This message is an indication that there is an issue with loading/executing the necessary JavaScript.

    Can you open your browser’s developer tools (press F12) and switch to the “Console” tab to share what you’re seeing there?

    There might be some messages showing here:

    I am using Chrome and Safari both, I tried on chrome it gave this message
    https://ibb.co/HnW7R3N

    Plugin Author Pascal Birchler

    (@swissspidy)

    Can you click on thee “Console” tab so we can see all the messages?

    Sure here it is
    https://ibb.co/5T5ytcd

    Plugin Author Pascal Birchler

    (@swissspidy)

    Thank you, very helpful!

    The errors are about jQuery, which the Web Stories plugin is not using. At the same time there were quite some jQudry-related changes in WordPress itself that might cause issues with other plugins. So my assumption is that another plugin is interfering here.

    To verify my assumption, I recommend installing the Health Check & Troubleshooting plugin. It allows you to enter “Troubleshooting mode”, which allows you to temporarily use your site with only Web Stories active, and no other plugin.

    Note: this does not affect other users or your site’s visitors. Troubleshooting will only be enabled for yourself.

    So, could you install that plugin and try the Troubleshooting mode?

    Alternatively, you can share your Site Health information privately using this form, which gives us a way to look for possible incompatibilities ourselves.

    Yeah it worked, but then to check i need to enable one by one all the plugins and check which plugin is causing the issue, and then should i de-activate it?

    is there any alternative way to keep both the plugins which is causing the trouble and this plugin (web stories)

    Plugin Author Pascal Birchler

    (@swissspidy)

    It depends. If you can go through plugins one by one to find the one causing the trouble, we can try to assist you with a possible workaround. Of course ideally without having to deactivate it.

    It Does not support the Theme – Reco

    Plugin Author Pascal Birchler

    (@swissspidy)

    Interesting!

    Just to confirm, is it this one? https://themeforest.net/item/reco-minimal-theme-for-freebies/22300581

    If so, we’ll try to take a look, but since it’s a commercial theme, it’s probably safest if you also report this to their support so that they are aware.

    Buzztify

    (@buzztify)

    Yep, Thank you for your help Pascal šŸ™‚

    Plugin Support Luckyna San

    (@luckynasan)

    @buzztify In my own testing, I was able to install Web Stories plugin with Themeforest – Reco theme activated.

    Could you please provide your Site Health information? You can share privately if you prefer.

    We want to check if there is maybe a plugin interfering with the setup.

Viewing 11 replies - 1 through 11 (of 11 total)
  • You must be logged in to reply to this topic.