Title: Plugin does not fid images Last modified: September 24, 2020 --- # Plugin does not fid images * [SteveHale](https://wordpress.org/support/users/stevehale/) * (@stevehale) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-fid-images/) * I Have installed this on my site after uploading all the media folders but your plugin does not find any of the images? * I have checked in C-Panel file manager and the images are all there. * You plugin will not regenerate thumbnails either. * Any ideas please? * Steve B * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-does-not-fid-images%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 10 replies - 1 through 10 (of 10 total) * Plugin Author [AlanP57](https://wordpress.org/support/users/alanp57/) * (@alanp57) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-fid-images/#post-13450592) * I received your email with the same question. I will respond here. * The media library is a database of files that have been imported into WordPress. Files and folders uploaded via the control panel or by FTP still have to be imported into WordPress. Click the Check for New Folders menu option will search for and add any new folders found under the Uploads folder. After adding the new folders, you can visit each folder and click the Sync button to import the contents of the folder. * You can find out more about how to use Media Library Folders by going to its Support page on your site and read the trouble shooting tips and the trouble shooting articles. * Thread Starter [SteveHale](https://wordpress.org/support/users/stevehale/) * (@stevehale) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-fid-images/#post-13453455) * Hi Alan * I did what you said, check for new folders, and I get this: * [QUOTE] Scaning for new folders in /home/roundwoodhouse/public_html/wp-content/ uploads No new folders were found. [UNQUOTE] * So Media still does not show. * I did look at the support articles before I approached you as I could not find what was needed to sort this issue. * Do you have any other ideas? * Thanks * Steve * Plugin Author [AlanP57](https://wordpress.org/support/users/alanp57/) * (@alanp57) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-fid-images/#post-13453503) * Did you place the new folders under the wp-content/uploads folder? * Can you go to the Media Library Folders Support page, to the System Information tab. There, hightlight, copy and paste the information about your site into an email and send it to me at [email removed] and put ‘Plugin does not find images’ in the email subject. - This reply was modified 5 years, 7 months ago by [AlanP57](https://wordpress.org/support/users/alanp57/). * Thread Starter [SteveHale](https://wordpress.org/support/users/stevehale/) * (@stevehale) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-fid-images/#post-13453551) * Hi Alan * The folders were placed in the public_html/wp-content_uploads and are listed by year (from the old server) * i.e.: 2015 2016 2017 2018 2019 2020 * Each year has a month folder inside it and inside that folder are the images and files. * The email address you put in your reply has been removed by WordPress and just says [email removed]. * Cheers * Steve * Thread Starter [SteveHale](https://wordpress.org/support/users/stevehale/) * (@stevehale) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-fid-images/#post-13453586) * Hi Alan * I have been to your web site (Max Foundry) but in regards to this from you : * “Can you go to the Media Library Folders Support page” * If I click on the plugin link and then Support I am asked for a login, as a Pro user, which I have not got to yet – though willing to do so once this is sorted. * If I use the Support link on WordPress.org I of course get this forum but cannot see a link to System Information. * Am I going to the wrong place(s). * Cheers * Steve * Plugin Author [AlanP57](https://wordpress.org/support/users/alanp57/) * (@alanp57) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-fid-images/#post-13453595) * Usually, WordPress.org send you an email with the unedited text of these post, which should have included the address. You can send the system information through our contact form, [https://maxgalleria.com/contact/](https://maxgalleria.com/contact/) * Thread Starter [SteveHale](https://wordpress.org/support/users/stevehale/) * (@stevehale) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-fid-images/#post-13453601) * Hi Alan * I’ve had no email confirmations from WP.org. * What type of system information are you looking for? There is no image upload feature on your contact form. * Are you looking for the URL of the site, a user login? * Can you advise please. * Thanks * Steve * Plugin Author [AlanP57](https://wordpress.org/support/users/alanp57/) * (@alanp57) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-fid-images/#post-13453687) * You must not have check the Notify me of follow-up replies via email checkbox at the bottom of this page. * For the system information, please copy the text and paste it into the contact form. Please do not send an image. * Thread Starter [SteveHale](https://wordpress.org/support/users/stevehale/) * (@stevehale) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-fid-images/#post-13454189) * Hi Alan * I do have that box checked as the reason I know that you are replying is that I get emails. However I just found the one with your email in the Spam folder. * I still don’t really know what system information you are after. But I will try my best….. * Steve * Plugin Author [AlanP57](https://wordpress.org/support/users/alanp57/) * (@alanp57) * [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-fid-images/#post-13455529) * So the plugin was able to add the new folders to the folder tree? Viewing 10 replies - 1 through 10 (of 10 total) The topic ‘Plugin does not fid images’ is closed to new replies. * ![](https://ps.w.org/media-library-plus/assets/icon-128x128.jpg?rev=1814048) * [Media Library Folders](https://wordpress.org/plugins/media-library-plus/) * [Frequently Asked Questions](https://wordpress.org/plugins/media-library-plus/#faq) * [Support Threads](https://wordpress.org/support/plugin/media-library-plus/) * [Active Topics](https://wordpress.org/support/plugin/media-library-plus/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/media-library-plus/unresolved/) * [Reviews](https://wordpress.org/support/plugin/media-library-plus/reviews/) * 10 replies * 2 participants * Last reply from: [AlanP57](https://wordpress.org/support/users/alanp57/) * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/plugin-does-not-fid-images/#post-13455529) * Status: not resolved