Title: Plugin doens't work properly Last modified: August 30, 2016 --- # Plugin doens't work properly * Resolved [elisa_latveria](https://wordpress.org/support/users/elisa_latveria/) * (@elisa_latveria) * [10 years, 9 months ago](https://wordpress.org/support/topic/plugin-doenst-work-properly/) * Hi, I just download the free version of your plugin and doesn’t work properly on Chrome and neither on Firefox. Sometimes it does but most of the time it doesn’t. I just set a READ MORE button as the destination of my clicking action just to let appear the pop up window. Is it something linked to the free version? How can i fix this issue? * Here the section link [http://www.tintoelavato.com/portfolio/rock-2/](http://www.tintoelavato.com/portfolio/rock-2/) * Best Elisa * [https://wordpress.org/plugins/popup-by-supsystic/](https://wordpress.org/plugins/popup-by-supsystic/) Viewing 6 replies - 1 through 6 (of 6 total) * Plugin Author [supsystic](https://wordpress.org/support/users/supsysticcom/) * (@supsysticcom) * [10 years, 9 months ago](https://wordpress.org/support/topic/plugin-doenst-work-properly/#post-6405466) * Hello. I just checked your site, tried reload page 3 times, and every time after I click “Read More” button – I see our PopUp [http://screencast.com/t/EoX0AExhavZU](http://screencast.com/t/EoX0AExhavZU) that is working correctly. Can you please describe me more about your issue? Maybe I need to do some other actions before click on this button? Or maybe I need to check it on other browser (I tested it in Chrome)? * Thread Starter [elisa_latveria](https://wordpress.org/support/users/elisa_latveria/) * (@elisa_latveria) * [10 years, 9 months ago](https://wordpress.org/support/topic/plugin-doenst-work-properly/#post-6405553) * Hi, it seems your plugin works fine for few minutes and then stop working. I just want that clicking on READ MORE button my pop up window appear (I need to do it for each portfolio item in my website). I tried in Chrome, Firefox and Safari. * I also tried on IOS and Android and on mobile seems to work….but I’m afraid that your plugin isn’t stable, but I’d love to. Any suggestion? * Best Elisa * Plugin Author [supsystic](https://wordpress.org/support/users/supsysticcom/) * (@supsysticcom) * [10 years, 9 months ago](https://wordpress.org/support/topic/plugin-doenst-work-properly/#post-6405570) * Can you disable coming soon mode on your site for some time? We will test it one more time. If so – please inform us when we can test it. * Best regards, supsystic.team * Thread Starter [elisa_latveria](https://wordpress.org/support/users/elisa_latveria/) * (@elisa_latveria) * [10 years, 9 months ago](https://wordpress.org/support/topic/plugin-doenst-work-properly/#post-6405633) * Done! * Let me know when I can put the website under maintenance again and if it is possible to resolve the plugin issue. * Thank you very much in advance Best Elisa * Plugin Author [supsystic](https://wordpress.org/support/users/supsysticcom/) * (@supsysticcom) * [10 years, 9 months ago](https://wordpress.org/support/topic/plugin-doenst-work-properly/#post-6405662) * Hello. We tested your site in firefox, chrome, ie and safary browsers, then we tested it on phones (under ios and android OS). We tried to stay on you site for some time (for some minutes) – as you described that it work for some minutes, and then just stop, – as well as click on Read More button tight after site loaded page. And all those tests didn’t give us at least on bug in our plugin: each time, in every browser, after we click on required “Read More” button – we see our PopUp. I propose to do this on next way: after next time you will see such issue – you just remember each action that you did before this on your site – and describe it here. We will go there and repeat each action, that you did before saw this action, – and we will try to reproduce it in this way. * Thread Starter [elisa_latveria](https://wordpress.org/support/users/elisa_latveria/) * (@elisa_latveria) * [10 years, 8 months ago](https://wordpress.org/support/topic/plugin-doenst-work-properly/#post-6405718) * Hi, finally I have the same issue right now (Chrome Version 44.0.2403.157) * Here all the actions I did: 1. I made some changes on portfolio 2. I refresh the page just to see all the changes 3. I enter the portfolio and click the READ MORE button 4. The pop up doesn’t appear and when I click on the button I just come back to the page where portfolios are gathered (it seems a blank link) * Do you mind to check my backend (in private I can send your personal user and passw)? Maybe the problem is there…. * Best Elisa Viewing 6 replies - 1 through 6 (of 6 total) The topic ‘Plugin doens't work properly’ is closed to new replies. * ![](https://ps.w.org/popup-by-supsystic/assets/icon-256x256.png?rev=1684296) * [Smart Popup by Supsystic](https://wordpress.org/plugins/popup-by-supsystic/) * [Frequently Asked Questions](https://wordpress.org/plugins/popup-by-supsystic/#faq) * [Support Threads](https://wordpress.org/support/plugin/popup-by-supsystic/) * [Active Topics](https://wordpress.org/support/plugin/popup-by-supsystic/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/popup-by-supsystic/unresolved/) * [Reviews](https://wordpress.org/support/plugin/popup-by-supsystic/reviews/) * 6 replies * 2 participants * Last reply from: [elisa_latveria](https://wordpress.org/support/users/elisa_latveria/) * Last activity: [10 years, 8 months ago](https://wordpress.org/support/topic/plugin-doenst-work-properly/#post-6405718) * Status: resolved