Disqus Comment System
Disqus Reactions count is zero (though should be much higher) (2 posts)

  1. adg3724
    Posted 2 years ago #

    Disqus comments are being counted on my blog but not the reactions. Perhaps the best way to show is by example?


    The first post says "5 comments, 0 reactions." It's been over a week. Is there a way to fix this so the tweets, etc, are captured in the count?


  2. ryanv12
    Plugin Author

    Posted 2 years ago #

    In general, a good way to tell if reactions should show up is to enter the full URL (not shortened) into Twitter's search. If anything shows up there which isn't in the reactions section, that's something we'll definitely look into.

    You can contact us here for some more investigation: http://disqus.com/support/

    When emailing us for reaction help, it's best to include:

    1. A link to a page missing reactions
    2. A link to your Twitter search showing the tweets

    Community Support @ Disqus

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