Support » Plugin: UpdraftPlus WordPress Backup Plugin » Plugin Display Nothing

  • Resolved louisjuliendo

    (@louisjuliendo)


    Hi Team,

    Here is the picture for your reference:
    https://pasteboard.co/GVQTPVp.png

    I’m having an issue with the plugin. As you can see in the picture on the link above, all the Updraftplus tabs can’t display anything and I can’t perform anything.

    FYI, I have deactivate, delete, re-activate it again and even re-installed WordPress but still no effect and the issue still persists. All plugins are compatible and no issue on that.

    Let me know if you have any inquiries. Hearing a reply from you soon.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter louisjuliendo

    (@louisjuliendo)

    Hi,

    Can anyone help me? As this is quite an urgent issues for me.

    Thanks.

    Thread Starter louisjuliendo

    (@louisjuliendo)

    Anyone can help? I have waited for quite long.

    If you need to ask me for more info, you can email me through louisjuliendo@gmail.com

    Thanks.

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    Apologies for the delay. It appears that the forum buried this post.

    Please could you open your browser’s developer tools (CTRL+SHIFT+J or F12 in most browsers), and then open the ‘Console’ tab. Then reload the UpdraftPlus page.
    Do you see any errors or warnings in the developer console?

    Please could you send us a copy or screenshot of those messages?

    Thread Starter louisjuliendo

    (@louisjuliendo)

    Hi,

    Yes, there is an error in the Console tab.
    Here is the screenshot for your reference: https://ibb.co/iFFK9b

    Any idea why this error happens? Need your guide as I’m a beginner here 🙂

    Thank you.

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    The error that you are seeing is a 500 ‘internal server’ error.
    This is unfortunately a very broad error, that indicates that ‘something’ has gone wrong on the server.

    Please could you ask your hosts/server admin to check the PHP error logs for the site?
    These logs should contain a record of the 500 errors, with more information as to the exact cause.

Viewing 5 replies - 1 through 5 (of 5 total)
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