Title: Plugin disappears on update
Last modified: August 30, 2016

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# Plugin disappears on update

 *  [dropshot](https://wordpress.org/support/users/dropshot/)
 * (@dropshot)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/plugin-disappears-on-update/)
 * I’ve now updated Jetpack to the latest version. Update seems to work fine, but
   when leaving the wp-admin Plugin page Jetpack disappears. When returning to the
   wp-admin Plugin page the message is:
 * “The plugin jetpack/jetpack.php has been deactivated due to an error: Plugin 
   file does not exist.”
 * Same procedure on TWO sites. Why is this happening? What do I need to do?
 * Thanks!
 * [https://wordpress.org/plugins/jetpack/](https://wordpress.org/plugins/jetpack/)

Viewing 1 replies (of 1 total)

 *  Plugin Author [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * (@jeherve)
 * Jetpack Mechanic 🚀
 * [11 years, 1 month ago](https://wordpress.org/support/topic/plugin-disappears-on-update/#post-6323726)
 * It seems that the update went wrong on these 2 sites, and some of the files were
   not downloaded properly.
 * Could you try to log in to your site via FTP or CPanel, and delete the existing
   Jetpack plugin folder, and reinstall the plugin manually as explained here:
    
   [http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation](http://codex.wordpress.org/Managing_Plugins#Manual_Plugin_Installation)
 * You’ll find the Jetpack plugin folder here:
 *     ```
       wp-content
          plugins
            jetpack - DELETE THIS FOLDER
       ```
   
 * If you’re not sure how to do this, you can ask your hosting company for help.
   They should also have documentation explaining how to edit or remove files from
   your site using FTP or a File Manager in your admin panel.
 * Let me know how it goes.

Viewing 1 replies (of 1 total)

The topic ‘Plugin disappears on update’ is closed to new replies.

 * ![](https://ps.w.org/jetpack/assets/icon.svg?rev=2819237)
 * [Jetpack - WP Security, Backup, Speed, & Growth](https://wordpress.org/plugins/jetpack/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/jetpack/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/jetpack/)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/jetpack/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/jetpack/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Jeremy Herve](https://wordpress.org/support/users/jeherve/)
 * Last activity: [11 years, 1 month ago](https://wordpress.org/support/topic/plugin-disappears-on-update/#post-6323726)
 * Status: not resolved