Title: Plugin disappears from plugin list
Last modified: January 18, 2021

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# Plugin disappears from plugin list

 *  Resolved [keyboardok](https://wordpress.org/support/users/keyboardok/)
 * (@keyboardok)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-disappears-from-plugin-list/)
 * When I click to update, then plugin acts as deleted plugin. Still it says that
   it has updated. In FTP, the plugin folder exsists. When I try to delete it, then
   FTP freezes. When I change the name, then after another attempt to reinstall 
   it, then I have 2 folder, new with correct name and old one. Also it says, that
   I allready have this plugin.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [Stuart Duff – a11n](https://wordpress.org/support/users/stuartduff/)
 * (@stuartduff)
 * Automattic Happiness Engineer
 * [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-disappears-from-plugin-list/#post-13922090)
 * Hi [@keyboardok](https://wordpress.org/support/users/keyboardok/).
 * From what you describe it sounds as though your web hosting account is having
   some issues with deleting folders from within the /wp-content/ folder using FTP.
 * I’d suggest trying to delete the folder from your hosting account file manager
   section when logged into your hosting provider’s dashboard. If that does not 
   work reach out to your hosting provider and they should be able to assist with
   deleting any folders from /wp-content/.
 * Once you have the folders deleted you can then try installing the free WooCommerce
   plugin again.
 *  Thread Starter [keyboardok](https://wordpress.org/support/users/keyboardok/)
 * (@keyboardok)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-disappears-from-plugin-list/#post-13922667)
 * I disabled all plugins.
 * I disabled Woocommerce. Then I updated it. It was success!!!
    So I turned it 
   on. I had speed problems. I managed to figure out, that Woocommerce was making
   my site slow (turning plugins on one-by-bone). Then I found this article. [https://woocommerce.com/posts/woocommerce-site-slow-fixes/](https://woocommerce.com/posts/woocommerce-site-slow-fixes/)
 * I disabled Woocommerce. Then smushed images smaller. And after enabling Woocommerce
   again, the speed was again normal.
 * So problem solved.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin disappears from plugin list’ is closed to new replies.

 * ![](https://ps.w.org/woocommerce/assets/icon.svg?rev=3234504)
 * [WooCommerce](https://wordpress.org/plugins/woocommerce/)
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 * 2 replies
 * 2 participants
 * Last reply from: [keyboardok](https://wordpress.org/support/users/keyboardok/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-disappears-from-plugin-list/#post-13922667)
 * Status: resolved