Title: Plugin Disappeared?
Last modified: July 12, 2022

---

# Plugin Disappeared?

 *  Resolved [pixiedane](https://wordpress.org/support/users/pixiedane/)
 * (@pixiedane)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-disappeared-35/)
 * I only just started using this plugin, I got my first 3 subscribers with my preview
   newsletter and then poof, the whole plugin disappeared! And I can’t reinstall
   because it thinks it’s still there. I tried to follow the instructions w/troubleshoot
   mode but I can’t activate, deactivate, or reactivate a plugin that has disappeared
   entirely. The link I listed above is broken so it just goes to my homepage. My
   form has disappeared. Everything is a mess and i JUST started. Can anyone help
   me?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-disappeared-35%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-disappeared-35/#post-15824815)
 * Hi there [@pixiedane](https://wordpress.org/support/users/pixiedane/),
 * Thanks for reaching out!
 * I’m sorry to hear that you’re having issues with the MailPoet plugin!
 * In certain circumstances, if MailPoet detects problems with itself, it may be
   automatically disabled by itself and you won’t see it on your WordPress dashboard.
 * If you try to re-install it via the Plugins page and see the error message Installation
   failed: `Destination folder already exists`, please try to re-install the plugin
   via FTP:
 * [https://kb.mailpoet.com/article/258-re-installing-updating-the-plugin-via-ftp](https://kb.mailpoet.com/article/258-re-installing-updating-the-plugin-via-ftp)
 * Don’t worry, you won’t lose any data from the plugin.
 * You may also want to check with your host if they see any PHP errors around the
   time when the plugin got deactivated as it may give you some clues on why it 
   happened.
 * Let me know how it goes!
 *  Plugin Author [Bruna a11n](https://wordpress.org/support/users/bruberries/)
 * (@bruberries)
 * [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-disappeared-35/#post-15877446)
 * Hi [@pixiedane](https://wordpress.org/support/users/pixiedane/),
 * We haven’t heard back from you in a while, so I’m going to mark this as resolved–
   we’ll be here if and/or when you are ready to continue.

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Plugin Disappeared?’ is closed to new replies.

 * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564)
 * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailpoet/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailpoet/)
 * [Active Topics](https://wordpress.org/support/plugin/mailpoet/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailpoet/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailpoet/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Bruna a11n](https://wordpress.org/support/users/bruberries/)
 * Last activity: [3 years, 8 months ago](https://wordpress.org/support/topic/plugin-disappeared-35/#post-15877446)
 * Status: resolved