Support » Plugin: Popup Maker - Popup for opt-ins, lead gen, & more » Plugin Disables all Module Animations in Divi

Plugin Disables all Module Animations in Divi

  • Resolved Randy King

    (@randyking)


    1 month, 3 weeks ago

    I have several animations on elements in my site for Divi modules; e.g., fade-in of images, rotations, zoom, etc. With this plugin active, ALL the animations on the page are disabled. All of the elements just appear with no animations.

    I tried removing all of the class declarations where I wanted a trigger and that did not fix the problem. As long as this plugin is active, all the animations are disabled.

    This is a deal-killer for me; I can’t give up these animations. I love the functionality and the ease of use, but I won’t be able to go any farther unless we can get a fix.

    Thoughts?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Maria Togonon

    (@mariatogonon)

    1 month, 3 weeks ago

    Hello Randy,

    We really do apologize for this inconvenience.

    Are there any JavaScript errors in your browser’s console when both plugins are activated? Please see this documentation: Checking for JavaScript Errors

    If you need assistance with this and for us to investigate the issue further, this would fall under our premium support, and so please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

    In line with that, we will be able to try to replicate the issue from our end.

    We hope for your kind cooperation with this. Thank you.

    Thread Starter Randy King

    (@randyking)

    1 month, 3 weeks ago

    Thank you for the response, no javascript errors. No problem, I found another pop-up plugin that does not interfere with the Divi animation. All working now.

    Plugin Support Bel

    (@belimperial)

    1 month, 3 weeks ago

    Hi @randyking

    Thank you for your reply.

    I made a test using the latest version of Divi, but I did not see any issues with it.
    Please see: https://share.getcloudapp.com/qGuRnBBe
    The animation on the page worked properly while it displayed the popup.

    This could be related to the static file that Divi generates. If you still need help, and for us to investigate further, this would fall under our premium support, and so please could you open a support ticket at our support portal, here: https://wppopupmaker.com/support/

    Thank you and we look forward to your response.

    daneloctober

    (@daneloctober)

    1 month, 1 week ago

    I just would like to say, that I noticed the same thing on my site. The animations are not really deactivated but they are triggered prematurely. They are supposed to activate as they become visible to the user (as in as the user scrolls down) but instead, they activate as the page loads.

    I will open a different ticket, but I just want to mention this here, for the record.

Viewing 4 replies - 1 through 4 (of 4 total)
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