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Gwebpro Store Locator
[resolved] Plugin dead after theme update (8 posts)

  1. riaanstrydom
    Member
    Posted 1 year ago #

    Hi,

    Just did an update to our Avada theme (http://theme-fusion.com/themes/) and now the locator is not working... was working before without issue.

    Any ideas what in a theme update would cause the locator to die?

    See here: http://www.dbcclinic.com/find-your-nearest-clinic/

    https://wordpress.org/plugins/gwebpro-store-locator/

  2. Jas Saran
    Member
    Plugin Author

    Posted 1 year ago #

    Please try to uninstall the plugin and install it again.

    Thanks,
    Team G Web Pro

  3. riaanstrydom
    Member
    Posted 1 year ago #

    No dice... not working....

  4. riaanstrydom
    Member
    Posted 1 year ago #

    @Jas,

    Hallo? anyone there?

  5. Jas Saran
    Member
    Plugin Author

    Posted 1 year ago #

    Hello,

    We have checked your website. If it is not working after un-install and install the plugin then it will be problem with your theme.

    You have to contact for our premium support on support@gwebpro.com.

    Thanks,
    Team G Web Pro

  6. riaanstrydom
    Member
    Posted 11 months ago #

    Guys,

    This is now getting stupid!

    The plugin works with a default theme, newest Avada theme (which a lot of people are using) is not working...

    Avada guys tells me to talk to you, you tell me to talk to Avada... Can someone spend more than 30seconds typing an email to get me off their back and solve this please?

  7. riaanstrydom
    Member
    Posted 11 months ago #

    Just for future reference, seeing as you guys are not going to help your clients, anyone is free to contact me and I will let you know the quick and simple solution to this...

  8. Jas Saran
    Member
    Plugin Author

    Posted 11 months ago #

    Hello,

    Sorry for late response.

    As you have told us that old version of Avada theme was working properly with our plugin. But problem starts with the new version of Avada theme. Also Avada theme is a paid version theme. So they should provide you support for compatibility issue of all your installed plugin.

    As our plugin is free, so it is very problematic to provide free technical support for our customers. We provide free general support for fixing issues with our plugin.

    But for fixing the issue with your theme we have to provide you technical support. This service is chargeable.

    So if you want our technical support. Please mail us support@gwebpro.com

    Thanks,
    Team G Web Pro

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