Support » Plugin: Ultimate FAQ - WordPress FAQ and Accordion Plugin » Plugin de-activated since the update 2.0.2 on all sites

  • On all sites with the same theme, the FAQ plugin has been de-activated. With a WordPress error message.
    If I activate, the plugin shows the Q&A but with a big bug on the page.

    Please help,

    Daniel

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support jaysupport

    (@jaysupport)

    Hi Daniel,

    We’ll need to know which theme it is, the exact error you are getting, where you’re getting the error (e.g. the admin, front end, specific page), and what steps can be taken to re-create the error.

    Also, is it really just with that one theme? So, if you change to a different theme, there is no more error? It has nothing to do with another plugin you are using?

    I had the same issue originally. Since re-activating, none of the permalinks work.

    Plugin Support jaysupport

    (@jaysupport)

    Hi Mitch,

    We don’t know what Daniel’s issue is, so can’t know if yours is the same, but, since you mention permalinks, I doubt it. It sounds like your issue is that you just need to flush your permalinks, something that is often necessary when new custom post types are registered in WordPress or changes are made to custom post types. To do this:

    – In the main WordPress menu, go to “Settings > Permalinks”.
    – Scroll down, if needed, and click “Save Changes”. No need to actually make any changes.
    – Rewrite rules and permalinks have now been flushed.

    Also, for separate issues, it would be better to open a new and separate thread, to make sure we can focus on offering the correct troubleshooting for that.

    Thread Starter maldavan

    (@maldavan)

    Hi Jay, looks like there is an update to 2.0.3 ver, I updated and now the plugin is back to work.
    But now the only issue is – all the Q&A are on open mode.

    I tried to play with the settings, changed each one, nothing is changed and all the questions are in an open mode.

    Any guide on what to do?

    Thanks,

    Daniel

    Plugin Support jaysupport

    (@jaysupport)

    You’re using a separate shortcode for each FAQ… If the shortcode outputs only one FAQ, then that FAQ will start opened (as there is no need for the toggle feature if there is only one FAQ on a page). That is why you’re seeing them all opened. You don’t need to use a new shortcode for each FAQ like that. You can use the attributes in the [ultimate-faqs] shortcode to include, exclude and limit which FAQs show, such that you should only have to use one instance of the shortcode for the whole page.

    Thread Starter maldavan

    (@maldavan)

    Okay, you are right, and we changed it to 1 code with all questions needed:
    [ultimate-faqs include_category=’william-hill-casino’]

    Now the questions are in a “close mode”. But when you open the question – only in the “brand review pages” it has this bug, it takes the black box of the review and insert it inside the answer (scroll down):
    https://www.synergy-casino-it.net/casinos/william-hill-casino/

    *This bug happens on all of my sites with the brand review page.
    **Today I’ve updated the FAQ ultimate to ver 2.0.4, still, the bug is there.

    Plugin Support jaysupport

    (@jaysupport)

    I was just made aware that you are carrying out this exact same conversation with the email support team. It will be much simpler, much less confusing, and allow for a quicker resolution if there is only one conversation about this issue, instead of two diverging ones.

    I will paste in here the reply to your last email, in case it helps anyone else using the theme/plugin you’re using to display these reviews and make this special page template. However, please respond via the email thread, as it looks like you have provided more information there. Thank you!

    It seems apparent that this is something being injected by your theme or whatever plugin you’re using to generate these reviews or this special reviews page. We don’t have a “review” div that automatically gets added to the FAQ body/answer. You can look at our code to see this.

    That being said, without knowing how this theme/plugin or this special page is configured, the only thing I can think of is do you have comments enabled for the FAQs?… I know WooCommerce uses comments for its review system. And we do have an option to enable WordPress commenting on the FAQ posts. So maybe your theme/plugin is doing something similar and replacing the comments with reviews?… If you disable comments for the FAQs, does that remove the reviews?

    Otherwise, you can hide this div with the following CSS:

    .ewd-ufaq-faq-body .review-wrapper {
        display: none;
    }
Viewing 7 replies - 1 through 7 (of 7 total)
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