Custom Contact Forms
[resolved] reCAPTCHA image is not being fully rendered (5 posts)

  1. onerock
    Posted 3 years ago #

    It appears that my reCAPTCHA image is not being fully rendered and appears to be washed out. Can someone offer some advice on how to solve this issue? I have attempted to research this and have found nothing on this issue.

    I have added a link below to show example of my current captcha image.

    reCAPTCHA image sample

    Thanks in advance for any help that can be given.



  2. onerock
    Posted 3 years ago #

    I was able to find that this was a CSS issue in my theme that specifically related to the "help" button dropped way down.

  3. onerock
    Posted 3 years ago #

    It appears that the issue wasn't only a CSS issue. It has now come to my attention that one of my premium plugins can no longer render a reCAPTCHA codes while this plugin is activated, regardless if the reCAPTCHA keys are filled in or not under the general settings tab.

    I have used the support form tab in the plug in to submit a ticket, but thought that someone in the forums might have a solution.

    Any assistance would be greatly appreciated in resolving this issue.

    Thanks in advance

  4. onerock
    Posted 3 years ago #

    Prior to installing the plugin, all aspects of my website were functional. I install the Custom Contact Forms plugin and it caused a conflict with other plugins that used reCAPTCHA. I decided to deactivate and remove the plugin. At that point, my Google Adsense ads were no longer visible on any pages. Through a lot of troubleshooting, I found that if I re-installed and activated the plugin, then deactivated but not delete it the ads reappeared. I am sure that it is a Java Script issue.

    1) Is it a problem to leave the plugin installed, but not active?
    2) If I want to remove the plugin, how might I troubleshoot to find the root cause of the issue to fix it.

  5. onerock
    Posted 3 years ago #

    After all of this troubleshooting, it appears that CloudFlare's Rocket Loader service was causing the Google Adsense ads from being displayed primarily in FireFox. It was a coincident that it went bad at the same time as all the changes that I was making on the site. I am unsure what the root cause of the reCAPTCHA issue is. I have successfully uninstalled the plugin and have moved on to a premium forms plugin that isn't conflicting.

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