Plugin creates critical error on wordpress

  • Resolved willemienvz

    (@willemienvz)


    2 years, 8 months ago

    Hi there

    The plugin has been on the site and working for +- a year now, then it caused a critical error on the website. Only way to get it to work was to disable the premium-addons-for-elementor plugin. The pro version is still active. Could you advise what the issue could be

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Leap13

    (@leap13)

    2 years, 8 months ago

    Hi @willemienvz

    We are so sorry for any inconvenience you are having.

    May I ask which free/pro versions do you have installed on your website?

    Regards

    Thread Starter willemienvz

    (@willemienvz)

    2 years, 8 months ago

    No problem,

    Premium Addons PRO – Version 2.0.3
    Premium Addons for Elementor – Version 4.4.7

    Plugin Author Leap13

    (@leap13)

    2 years, 8 months ago

    Thanks so much. It seems you are having an outdated version of Premium Addons Pro installed on your website, that’s why you are having an error when free/pro versions are activated together.

    Since this is more related to the pro version, then I recommend submitting a ticket on our support system from here so the team can check and help you get this resolved ASAP 🙂

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
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