Plugin Crashing Site

  • Resolved london0001

    (@london0001)


    1 year, 5 months ago

    I’m not sure exactly when this started happening, but it was within the last week or two. Every time I try to use the plugin, it causes a fatal error and crashes my site. I tried deactivating and reactivating it, and that too crashed my site. I do not know what is going on here. Please help. Thank you.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Icegram

    (@icegram)

    1 year, 5 months ago

    hello @london0001

    This is strange! Can you let us know that you are using latest version of the plugin?
    Also do you have any error log for the issue? If yes if you provide that it will be better help.
    You can contact through this form and we will communicate with you there.

    Thanks 🙂

    Thread Starter london0001

    (@london0001)

    1 year, 5 months ago

    Hello,

    The plugin is up to date. I do not have an error log, but I do have a screen capture of the error message. I attempted to create a ticket through the form you linked to; but it is asking for product support and the plugin I am using (Temporary Logins Without Password) is not listed as an option in the dropdown list. So I was unable to submit the ticket. Please advise how to proceed.

    Thank you.

    Plugin Support Shubhanshu Kandani

    (@shubhanshukandani)

    1 year, 5 months ago

    Hi @london0001,

    Could you please check again? We’ve just added the option to the dropdown list. If you’re still encountering any issues, please let me know.

    Thanks!

    Thread Starter london0001

    (@london0001)

    1 year, 4 months ago

    It started working for a few weeks, but is now not working again and causing the site to crash. Request submitted.

    Plugin Support Shubhanshu Kandani

    (@shubhanshukandani)

    1 year, 4 months ago

    Hi @london0001 ,

    Yes! We’ve received your inquiry on the support. We can continue further debugging there.

    Best regards,

    Plugin Support Shubhanshu Kandani

    (@shubhanshukandani)

    1 year, 3 months ago

    Hi @london0001 ,
    Hope you’re doing great.

    I wanted to check in with you regarding the inquiry you had the other day. Was it resolved? Do you need any additional help? I’d be happy to assist you in any case.

    Thank you!
    Have a great day ahead.

Viewing 6 replies - 1 through 6 (of 6 total)

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