Title: Plugin Crashes Site
Last modified: December 16, 2020

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# Plugin Crashes Site

 *  Resolved [adviceassistant](https://wordpress.org/support/users/adviceassistant/)
 * (@adviceassistant)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-crashes-site-8/)
 * Hello, I use the free version of this on 8 sites, and paid version on a 9th. 
   On my 10th site, which is setup just like all the other sites, I cannot get this
   to work right. When I enable the plugin it actually crashes my site. The minute
   I disable it, site works fine. I tried deleting the plugin and re-installing 
   right from my host files but it seems to grab previous setup data. What should
   I do to make this a clean install or is there something else I am missing?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-crashes-site-8%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [rosenguyen](https://wordpress.org/support/users/rosenguyen/)
 * (@rosenguyen)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-crashes-site-8/#post-13800624)
 * Hi,
 * Thank you for letting us to know your problem and using our pro version. Yourr
   problem need to check by our technician.
 * Please create a topic on our premium support forum: [https://villatheme.com/supports/forum/plugins/woocommerce-notification/](https://villatheme.com/supports/forum/plugins/woocommerce-notification/),
   We will help you to check it.
 * Best regards,
 *  Thread Starter [adviceassistant](https://wordpress.org/support/users/adviceassistant/)
 * (@adviceassistant)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-crashes-site-8/#post-13803164)
 * When I go there it says I need to re-pay for support. Do I need to do that?
 *  [rosenguyen](https://wordpress.org/support/users/rosenguyen/)
 * (@rosenguyen)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-crashes-site-8/#post-13805937)
 * Hi,
 * On your 10 th, are you using our free or pro version?
 * 1. If you are using our free version: Please contact us via [rosenguyen@villatheme.com](https://wordpress.org/support/topic/plugin-crashes-site-8/rosenguyen@villatheme.com?output_format=md)/
 * 2. If You are using our pro version so you can authenticate your account on our
   premium support forum to request support from our Plugin developer at this link
   [https://villatheme.com/my-download/](https://villatheme.com/my-download/).
 * Best regards,
 *  Thread Starter [adviceassistant](https://wordpress.org/support/users/adviceassistant/)
 * (@adviceassistant)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-crashes-site-8/#post-13840259)
 * Hello, I emailed you some time ago but never got a response. I provided login
   details to the site for you to check the plugin. Please advise.
 *  [rosenguyen](https://wordpress.org/support/users/rosenguyen/)
 * (@rosenguyen)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-crashes-site-8/#post-13841943)
 * Hi [@adviceassistant](https://wordpress.org/support/users/adviceassistant/),
 * Sorry, We have checked our mail box but we have not seen any emails from you.
   Which email have you used to send email to us?
 * Best regards,
 *  Thread Starter [adviceassistant](https://wordpress.org/support/users/adviceassistant/)
 * (@adviceassistant)
 * [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-crashes-site-8/#post-13844439)
 * I sent from [ben@adviceassistant.com](https://wordpress.org/support/topic/plugin-crashes-site-8/ben@adviceassistant.com?output_format=md)
   but will send again now to [rosenguyen@villatheme.com](https://wordpress.org/support/topic/plugin-crashes-site-8/rosenguyen@villatheme.com?output_format=md).
 * Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin Crashes Site’ is closed to new replies.

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## Tags

 * [site crashes](https://wordpress.org/support/topic-tag/site-crashes/)

 * 6 replies
 * 2 participants
 * Last reply from: [adviceassistant](https://wordpress.org/support/users/adviceassistant/)
 * Last activity: [5 years, 3 months ago](https://wordpress.org/support/topic/plugin-crashes-site-8/#post-13844439)
 * Status: resolved