Title: Plugin crashes site Last modified: May 22, 2019 --- # Plugin crashes site * Resolved [KitC](https://wordpress.org/support/users/kitc/) * (@kitc) * [7 years ago](https://wordpress.org/support/topic/plugin-crashes-site-7/) * Hello! * I’m having problems creating a feed. The process does not start and after a while it crashes the site and I get a 504 Gateway timeout. When I check the plugin status check everything is ok and set to true. I have installed the plugin WP Crontrol and on Cron events I see this error message: * Det gick inte att initiera något anrop till systemet WP-Cron på din webbplats. Det innebär att WP-Cron-åtgärder på din webbplats kanske inte fungerar. Felmeddelandet var: cURL error 7: Failed to connect to [http://www.taltvarlden.se](http://www.taltvarlden.se) port 443: Connection refused * Could this be the reason why it is not working? - This topic was modified 7 years ago by [KitC](https://wordpress.org/support/users/kitc/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-crashes-site-7%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/plugin-crashes-site-7/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-crashes-site-7/page/2/?output_format=md) * [evavangelooven](https://wordpress.org/support/users/evavangelooven/) * (@evavangelooven) * [7 years ago](https://wordpress.org/support/topic/plugin-crashes-site-7/#post-11558862) * Hi kitc, * Thanks for using our plugin and reaching out to us. * The error message you are getting with regards to the WP-cron definitely is the reason the plugin is not working. * `Unable to initiate a call to the WP-Cron system on your site. This means that WP-Cron actions on your site may not work. The error message was: "cURL error 7: Failed to connect to http://www.taltvarlden.se port 443: Connection refused` * Somehow your WP-cron is restricted/broken causing the plugin to run into a timeout. * When you get the WP-cron issue sorted out I am positive our plugin will function just fine. * All the best, Eva * Thread Starter [KitC](https://wordpress.org/support/users/kitc/) * (@kitc) * [7 years ago](https://wordpress.org/support/topic/plugin-crashes-site-7/#post-11558912) * Thank you! Do you have any idea on how to fix this? * [evavangelooven](https://wordpress.org/support/users/evavangelooven/) * (@evavangelooven) * [7 years ago](https://wordpress.org/support/topic/plugin-crashes-site-7/#post-11559116) * We are no WP-cron experts so unfortunately we don’t know how to solve it. I would suggest you reach out to your host with this WP-cron issue. * Best, Eva * [evavangelooven](https://wordpress.org/support/users/evavangelooven/) * (@evavangelooven) * [7 years ago](https://wordpress.org/support/topic/plugin-crashes-site-7/#post-11585757) * Hi, * Assuming the issue at hand has been resolved and/or our support is no longer required I am going to close this topic for housekeeping reasons now. * Don’t hesitate to reach out again whenever you need our help. * All the best, Eva * Thread Starter [KitC](https://wordpress.org/support/users/kitc/) * (@kitc) * [7 years ago](https://wordpress.org/support/topic/plugin-crashes-site-7/#post-11602781) * Hello! I have now resolved the curl error but I’m still having trubble creating a feed. When I try to create a feed I get a HTTP 500 error. And then when I go to manage feeds I see that the feed is stopped or stuck at 0%. * Thread Starter [KitC](https://wordpress.org/support/users/kitc/) * (@kitc) * [7 years ago](https://wordpress.org/support/topic/plugin-crashes-site-7/#post-11602882) * And now I also get the 504 Gateway error and the site crashes as before. * [evavangelooven](https://wordpress.org/support/users/evavangelooven/) * (@evavangelooven) * [7 years ago](https://wordpress.org/support/topic/plugin-crashes-site-7/#post-11602965) * A 504 gateway error is usually caused by the Cloudflare plugin that runs into a timeout. * I did some research and game across this article: [https://www.hostinger.com/tutorials/504-gateway-timeout](https://www.hostinger.com/tutorials/504-gateway-timeout) * I suggest you turn-off Cloudflare and give it another try. * Also, when you have solved the WP-cron issue you need to de-activate and re-activate our plugin so the WP-cron events are loaded and set again. * Best, Eva * Thread Starter [KitC](https://wordpress.org/support/users/kitc/) * (@kitc) * [7 years ago](https://wordpress.org/support/topic/plugin-crashes-site-7/#post-11603119) * We don’t use Cloudflare so I can’t turn it off. I tried to deactive and activate the plugin but the same error occurs when i create the feed. * [evavangelooven](https://wordpress.org/support/users/evavangelooven/) * (@evavangelooven) * [7 years ago](https://wordpress.org/support/topic/plugin-crashes-site-7/#post-11603175) * Hmmm though one then, a 504 error indicates that a timeout is happening somewhere. Did you check the WooCommerce error logs to see if there is an error in it that could help pinpoint the problem? * Thread Starter [KitC](https://wordpress.org/support/users/kitc/) * (@kitc) * [7 years ago](https://wordpress.org/support/topic/plugin-crashes-site-7/#post-11603552) * There is no error in the WooCommerce log unfortunately. I have also increased resources (CPU and RAM) on the server but it did not help. * [evavangelooven](https://wordpress.org/support/users/evavangelooven/) * (@evavangelooven) * [7 years ago](https://wordpress.org/support/topic/plugin-crashes-site-7/#post-11603586) * Something, a server configuration or a firewall/caching plugin setting, is causing our plugin to run into a timeout but it is hard to tell what it could be. * What are these values for you? [https://www.dropbox.com/s/e2mntjfkweh022k/server-settings.png?dl=0](https://www.dropbox.com/s/e2mntjfkweh022k/server-settings.png?dl=0) * Best, Eva * Thread Starter [KitC](https://wordpress.org/support/users/kitc/) * (@kitc) * [7 years ago](https://wordpress.org/support/topic/plugin-crashes-site-7/#post-11603616) * Serverinformation: Apache PHP-version: 7.0.33-0ubuntu0.16.04.4 PHP Post Max Size: 8 MB PHP Time Limit: 30 PHP Max Input Vars: 6000 cURL-version: 7.47.0, OpenSSL/1.0.2g SUHOSIN installerat: – MySQL-version: 5.7.26-0ubuntu0.16.04.1 Max upload size: 2 MB * [evavangelooven](https://wordpress.org/support/users/evavangelooven/) * (@evavangelooven) * [7 years ago](https://wordpress.org/support/topic/plugin-crashes-site-7/#post-11603654) * Those should be fine although a ‘max upload size’ of more than 2MB might be advisable I don’t think that is the cause for the timeout. * The only option left now is to start disabling your plugins one-by-one and try creating a product feed after you disabled a plugin to see if it solves the issue at hand. Firewall and caching plugins are the ones to start with. * Best Eva * Thread Starter [KitC](https://wordpress.org/support/users/kitc/) * (@kitc) * [7 years ago](https://wordpress.org/support/topic/plugin-crashes-site-7/#post-11603966) * When I turned of Wordfence i did not get the server error. But a message that the website is having technical issues on the create feed page. When I go to manage feeds the process is still stuck on 0%. But I do not get the 504 Gateway error. * [evavangelooven](https://wordpress.org/support/users/evavangelooven/) * (@evavangelooven) * [7 years ago](https://wordpress.org/support/topic/plugin-crashes-site-7/#post-11604061) * Ok, when you have disabled Wordfence then de-activate and re-activate our plugin so the cron-events are set again and try refreshing the feed again. * Best, Eva Viewing 15 replies - 1 through 15 (of 20 total) 1 [2](https://wordpress.org/support/topic/plugin-crashes-site-7/page/2/?output_format=md) [→](https://wordpress.org/support/topic/plugin-crashes-site-7/page/2/?output_format=md) The topic ‘Plugin crashes site’ is closed to new replies. * ![](https://ps.w.org/woo-product-feed-pro/assets/icon-256x256.png?rev=3111496) * [Product Feed PRO for WooCommerce by AdTribes – Product Feeds for WooCommerce](https://wordpress.org/plugins/woo-product-feed-pro/) * [Frequently Asked Questions](https://wordpress.org/plugins/woo-product-feed-pro/#faq) * [Support Threads](https://wordpress.org/support/plugin/woo-product-feed-pro/) * [Active Topics](https://wordpress.org/support/plugin/woo-product-feed-pro/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woo-product-feed-pro/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woo-product-feed-pro/reviews/) * 20 replies * 2 participants * Last reply from: [KitC](https://wordpress.org/support/users/kitc/) * Last activity: [7 years ago](https://wordpress.org/support/topic/plugin-crashes-site-7/page/2/#post-11606597) * Status: resolved