Support » Plugin: WP-Optimize - Clean, Compress, Cache. » Plugin Crashed Site

  • Resolved mjdarmanin1980

    (@mjdarmanin1980)


    I was told to post this in the forum. When I first had the plugin activated, it seemed to work great. Everything was faster than before and I was very pleased. Than overnight, when my malware scan ran through go daddy, the entire site crashed. Go daddy security as well as myself researched the cause and both were able to determine that this plugin caused the site to crash. I currently have the plugin off as I need my site up and running.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 25 total)
  • This plugin is causing several issues since the cache and image optimization was added.I prefer optimization only as originally was I currently have the plugin off and use it only for optimization only

    Plugin Support Marc Lacroix

    (@marcusig)

    @mjdarmanin1980 How did you determine wp-optimize caused the crash? Do you have error logs we could use to resolve the issue, and fix anything that could cause that?

    @luis515

    This plugin is causing several issues since the cache and image optimization was added.

    Do you have any specific information about that, to help us find and fix them?

    I currently have the plugin off conflict with thumbnail generator and Classic Editor Plugins since the cache and image optimization was added.

    Plugin Support Marc Lacroix

    (@marcusig)

    @luis515 Thank you. Is there any specific thing you can explain, or error messages?

    Is this the thumbnail generator plugin you use? https://wordpress.org/plugins/video-embed-thumbnail-generator/

    • This reply was modified 1 month, 1 week ago by  Marc Lacroix.

    I do not have an error log. It was trial and error as it did not occur until this plugin was installed. I turned off the plugin and have not had the issue since. I am not sure what Go Daddy did to research, but before I even said anything, they stated it was this plugin as well. There were no error messages other than when you would try to access the site from the front end as well as the back end you would get the message “This site is experiencing technical difficulties.”

    Plugin Support Marc Lacroix

    (@marcusig)

    @mjdarmanin1980 Thank you. Would you mind listing the plugins you use, so I could try them to see if there is an incompatibility somewhere?

    I understand if you would rather not, but it would also be very helpful if you were able to ask Godaddy if they have an error log to share.

    • This reply was modified 1 month, 1 week ago by  Marc Lacroix.

    The Plugins I use are the following: Admin Menu Editor Advanced Cron Manager, Advanced Dynamic Pricing for WooCommerce, Advanced Woo Search, All In One WP Security, ATUM Inventory Management for WooCommerce, Banner Management for WooCommerce, Booster for WooCommerce, Category Order and Taxonomy Terms Order, Child Theme Configurator, Classic Editor, Code Snippets, Conditional Shipping for WooCommerce, Content Aware Sidebars
    Custom Order Status for WooCommerce, Disable Comments, Easy Theme and Plugin Upgrades, Embed Code Generator, Enable Media Replace, Enhanced Media Library, Envato Toolkit, Error Log Monitor, Flexible Shipping, GDPR Cookie Consent, Google Analytics Dashboard for WP (GADWP), Google Analytics for WordPress by MonsterInsights, Google Captcha (reCAPTCHA) by BestWebSoft, Google XML Sitemaps, LoginPress – Customizing the WordPress Login, Mailgun, Max Mega Menu, Max Mega Menu – Pro Addon, McAfee SECURE, MetaSlider, Minimal Coming Soon & Maintenance Mode, Mobile Menu, Newsletter, Nitro Gallery, Nitro Toolkit, Popup Builder, PW WooCommerce Bulk Edit, Search & Filter, Search box on, Navigation Menu, Search Engine Visibility, Shortcode in Menus, TAO Schedule Update, Themify – WooCommerce Product Filter, Title Remover, Ultimate Category Excluder, Ultimate Member, Unyson WooCommerce Shortcodes, UPS (BASIC) WooCommerce Shipping, User, Activity Log, USPS (BASIC) WooCommerce Shipping, WC – APG Weight Shipping, WebD, Woocommerce Product Bulk Edit, Woo Show Product Discount, WooCommerce, WooCommerce Admin, WooCommerce Advanced Free Shipping, WooCommerce Advanced Product Labels, WooCommerce Backorder Manager, WooCommerce Breadcrumbs, WooCommerce DYMO Print, WooCommerce DYMO Print Product Add-on, WooCommerce Extended Coupon Features FREE, WooCommerce Extra Product Sorting Options, WooCommerce Menu Cart, WooCommerce PDF Invoices, Packing Slips, Delivery Notes & Shipping Labels (Basic), WooCommerce Product Carousel, WooCommerce Product Carousel Slider Pro, WooCommerce Product Finder, WooCommerce Product Image Flipper, Woocommerce Products Per Page, WooCommerce ShippingEasy Integration, WooCommerce Stripe Gateway, WooCommerce Weight Based Shipping, WP Content Copy Protection & No Right Click, WP Fortune, WP Google Maps, WP Mail Logging, WP Store Locator, WR Content Migration, WR Custom Attributes, YITH WooCommerce Ajax Product Filter, YITH WooCommerce Compare, YITH WooCommerce Frequently Bought Together, YITH WooCommerce Quick View, YITH WooCommerce Save for Later, YITH WooCommerce Wishlist, YITH WooCommerce Zoom Magnifier.

    As far as info from go daddy, all I have is what they stated which is below:

    Upon initial review the website was loading to a generic WordPress Error or 500 Internal Server Error. After enabling debug in the WordPress configuration the error was shown to be related to a configuration issue in the WP Optimize plugin installed on the site. After disabling this plugin through the database and clearing all caches the website was able to load without further errors. I recommend reviewing this plugin with the website or plugin developer for further troubleshooting.

    Plugin Support Marc Lacroix

    (@marcusig)

    Thank you. That’s a lot of plugins, it won’t be easy to find out what happened. It’s unfortunate that they didn’t share the actual error.

    I know, I have been working on scaling them back and finding ones that do multiple tasks and are lightweight. Taking me a bit.

    Plugin Support Marc Lacroix

    (@marcusig)

    Other question, when the error happened, did you just update the plugin, or did you perform any specific action, like activating the page cache, or a database or image optimization?

    I had run the optimization tool. Everything was fine at the time. Was around 8pm EST. Than at around 5 am I got an email from go daddy about an issue on the site as below. I was not awake to know what happened overnight but I did not do any updates during that time frame:

    Email stated: Details:
    *Site error detected.: http://annabellesattic.net/404testpage4525d2fdc

    Internal Server Error

    Details: http://labs.sucuri.net/db/malware/warning.500_internal_error?1

    *Site error detected.: http://annabellesattic.net/404javascript.js

    Internal Server Error

    Details: http://labs.sucuri.net/db/malware/warning.500_internal_error?1

    Plugin Support Marc Lacroix

    (@marcusig)

    I see, that’s strange.

    In the plugin’s list, I see Error Log Monitor, doesn’t this have something logged?

    I also see TAO Schedule Update, was there anything scheduled for that night?

    Unfortunately no, the error log is for monitoring php errors, but it has not been running as that is now being monitored by go daddy. The TAO Schedule update did not have anything scheduled in over a week before or after the plugin was installed.

    Plugin Author David Anderson

    (@davidanderson)

    Please could you ask Go Daddy what information they had that they used to deduce that WP-O was the problem?

    In my experience (I maintain several plugins with over 4 million installs between them), hosting company support’s aim is often to spend time as little as possible on any given problem, and they’ll blame the first thing they can, often with no real reason. But if they have some information that pointed to WP-O, we’d love to examine it to see what we can do.

    David

    I asked Go Daddy and if and when I hear a reply, I will let you know. They tend to be slow when its a “resolved” issue on their end.

Viewing 15 replies - 1 through 15 (of 25 total)
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