Title: plugin crashed before latest update
Last modified: December 21, 2018

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# plugin crashed before latest update

 *  Resolved [jingle0](https://wordpress.org/support/users/jingle0/)
 * (@jingle0)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/plugin-crashed-before-latest-update/)
 * I was unable to update this plugin to the latest update. When I tried I received
   a fatal error that took my site down. I am currently updated to wp 5.0.01. The
   latest plugin update I am unable to install is from Dec 21/18. Because it took
   my site down I had to remove the plugin from the file manager.
 * Is anyone else experiencing this issue?

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [ysco](https://wordpress.org/support/users/ysco/)
 * (@ysco)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/plugin-crashed-before-latest-update/#post-11022946)
 * I have the same problem, i do get a fatal error when i try to install the plugin
   again.
    I uninstall and reinstalled the plugin but it still not working. I hope
   i did not lose my counters, i did got more then 100000. Want to know how to fix
   this issue and if i did lose my counters how can i add them back true database?
 * Regards,
 * ysco..
 *  Plugin Author [Dotstore](https://wordpress.org/support/users/dots/)
 * (@dots)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/plugin-crashed-before-latest-update/#post-11023308)
 * Hello there!
 * Thank you for writing to us and showing your interest.
 * Can you please create a Support Ticket at thedotstore, to review the issue.
    
   [Support Ticket](https://www.thedotstore.com/support/)
 * We need to review the settings in your site, as soon as we receive your ticket,
   will get back to you shortly.
 * Thanks & regards,
 * thedotstore support team
 *  [ysco](https://wordpress.org/support/users/ysco/)
 * (@ysco)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/plugin-crashed-before-latest-update/#post-11023953)
 * @ Multidots,
 * Just send the problem with info true support ticket.
    Thanks 😉
 * Regards, ysco..
 *  [thedotstore](https://wordpress.org/support/users/thedotstore/)
 * (@thedotstore)
 * [7 years, 4 months ago](https://wordpress.org/support/topic/plugin-crashed-before-latest-update/#post-11025574)
 * Thank you, ysco..
 * Regards,
 * thedotstore support team

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘plugin crashed before latest update’ is closed to new replies.

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## Tags

 * [Latest update](https://wordpress.org/support/topic-tag/latest-update/)
 * [site crash](https://wordpress.org/support/topic-tag/site-crash/)

 * 4 replies
 * 4 participants
 * Last reply from: [thedotstore](https://wordpress.org/support/users/thedotstore/)
 * Last activity: [7 years, 4 months ago](https://wordpress.org/support/topic/plugin-crashed-before-latest-update/#post-11025574)
 * Status: resolved