Title: plugin crashed after updating
Last modified: December 14, 2019

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# plugin crashed after updating

 *  Resolved [saeedshahi](https://wordpress.org/support/users/saeedshahi/)
 * (@saeedshahi)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/plugin-crashed-after-updating/)
 * my plugin crashed after updating a few days ago
    And no more statistics While
   all Google services are connected
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-crashed-after-updating%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Support [James Osborne](https://wordpress.org/support/users/jamesosborne/)
 * (@jamesosborne)
 * [6 years, 5 months ago](https://wordpress.org/support/topic/plugin-crashed-after-updating/#post-12242261)
 * [@saeedshahi](https://wordpress.org/support/users/saeedshahi/) Thanks for reporting,
   hopefully we can assist with this issue. Can you attempt setup again following
   the steps below:
    – Temporarily disable any caching or optimisation plugins –
   Reset Site Kit ((Site Kit > Settings > Admin Settings > Reset Site Kit) – Setup
   Site Kit again from a browser [incognito](https://i.imgur.com/ALzgiHp.png) window
 * If the issue remains please can you let me know the following:
    – Did this issue
   occur directly after updating to the latest version of Site Kit (1.1.3)? – Do
   you see any [console errors](https://i.imgur.com/KyLAzgH.png) when opening the
   Site Kit dashboard? – What modules do you have active? – Can you share your [Site Health Information](https://i.imgur.com/Rtkmsba.png)?
 *  [Renee Johnson](https://wordpress.org/support/users/reneesoffice/)
 * (@reneesoffice)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/plugin-crashed-after-updating/#post-12280674)
 * [@saeedshahi](https://wordpress.org/support/users/saeedshahi/) I am checking 
   if you had further questions about the issue or if it has been resolved? If so,
   send a reply to let me know and we will update your support topic accordingly.
 *  Thread Starter [saeedshahi](https://wordpress.org/support/users/saeedshahi/)
 * (@saeedshahi)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/plugin-crashed-after-updating/#post-12280762)
 * Yes my problem was solved with the new update. But your response was not timely.
   Thanks
 *  [Renee Johnson](https://wordpress.org/support/users/reneesoffice/)
 * (@reneesoffice)
 * [6 years, 4 months ago](https://wordpress.org/support/topic/plugin-crashed-after-updating/#post-12281176)
 * [@saeedshahi](https://wordpress.org/support/users/saeedshahi/) thanks for your
   reply. I’m happy to hear the issue is resolved. I’m sorry that there was a delay
   in the response. We provide plugin support on business days only, so that may
   have contributed. We appreciate your feedback.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘plugin crashed after updating’ is closed to new replies.

 * ![](https://ps.w.org/google-site-kit/assets/icon-256x256.png?rev=3141863)
 * [Site Kit by Google - Analytics, Search Console, AdSense, Speed](https://wordpress.org/plugins/google-site-kit/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/google-site-kit/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/google-site-kit/)
 * [Active Topics](https://wordpress.org/support/plugin/google-site-kit/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/google-site-kit/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/google-site-kit/reviews/)

 * 4 replies
 * 3 participants
 * Last reply from: [Renee Johnson](https://wordpress.org/support/users/reneesoffice/)
 * Last activity: [6 years, 4 months ago](https://wordpress.org/support/topic/plugin-crashed-after-updating/#post-12281176)
 * Status: resolved