Support » Fixing WordPress » [Plugin: Contact-Form-7] File Upload Failing

  • Hello,

    I have a Contact Form 7 form on a testimonials page of a website that works perfectly, unless I try to upload an image that is larger than 1mb. I have upped the max size to 3mb and the upload still fails saying “Failed to send your message. Please try later or contact the administrator by another method”. I read a lot of other forum threads and none seem to figure out my problem. I tried using “3mb” and also converting to bytes with no difference. Files under 1mb upload just fine but a photo exactly 1mb fails regardless of my max file size. Host max file size is 10mb.

    Also, I have “Contact Form to DB Extension” plugin that saves the submissions to the database. Even though the email send fails, the submission actually saves to the database! I am completely boggled.

    Thanks for any help.

    [file file-upload id:file-upload limit:4mb filetypes:gif|png|jpg|jpeg]

    WP version 3.2.1 and Plugin version 3.0

Viewing 4 replies - 1 through 4 (of 4 total)
  • This situation shows that you can upload up to the limit setting (4mb), but you can’t send mail attached with the large files. I guess your host has limitation setting to the attachable max file size.

    Thanks for your reply @takayuki Miyoshi, but I have tested this theory by emailing the same photo to myself with success. I don’t believe this to be the problem. The plugin gives the error message so wouldn’t the issue lie with the plugin code/settings?

    Just confirmed with the host again that the upload limit is 10mb. He also increased the memory limit to 51mb in file. Still doesn’t send a 1mb photo. Same error message. I also deactivated the Contact Form to DB Extension plugin to make sure that wasn’t somehow interacting with the form negatively. That didn’t help either.

    Anyone have another suggestion?

    I tried moving the php.ini file from the root of my site to the root directory of the install and that hasn’t worked either. I am about to uninstall the entire plugin I’m so frustrated.

    Current settings.

    ; Resource Limits ;
    max_execution_time = 300     ; Maximum execution time of each script, in seconds
    max_input_time = 60	; Maximum amount of time each script may spend parsing request data
    memory_limit = 200M
    post_max_size = 100M
    upload_max_filesize = 51M

Viewing 4 replies - 1 through 4 (of 4 total)
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