Title: Plugin Constantly Disconnecting
Last modified: June 27, 2026

---

# Plugin Constantly Disconnecting

 *  [dinodave](https://wordpress.org/support/users/dinodave/)
 * (@dinodave)
 * [1 week ago](https://wordpress.org/support/topic/plugin-constantly-disconnecting/)
 * I’ve been going back in forth with Sanitha, Tier 2 Technical Support Specialist
   in your organization. She suggested I post here. This is my first “go” at this
   forum, so hopefully I get it right.
 * I’ve been with Constant Contact for many years and the plugin has worked well
   for getting folks to sign up for my newsletter. In recent weeks (maybe even a
   couple months), the plugin disconnects every few days. It has become so annoying
   to have to go out weekly and reconnect it that I’m about at the end of my patience
   and ready to find another mail service.
 * Sanitha had me upgrade to version 2.20.0 and it still disconnects after a few
   days.
 * Here is the information:
 *     ```wp-block-code
       ` wp-coreversion: 7.0site_language: enuser_language: entimezone: America/New_Yorkpermalink: /%postname%/https_status: truemultisite: falseuser_registration: 0blog_public: 1default_comment_status: undefinedenvironment_type: productionuser_count: 1dotorg_communication: true wp-paths-sizeswordpress_path: /homepages/44/d277521696/htdocs/genesisparkwordpress_size: 134.76 MB (141303154 bytes)uploads_path: /homepages/44/d277521696/htdocs/genesispark/wp-content/uploadsuploads_size: 1.53 GB (1638921122 bytes)themes_path: /homepages/44/d277521696/htdocs/genesispark/wp-content/themesthemes_size: 76.09 MB (79788808 bytes)plugins_path: /homepages/44/d277521696/htdocs/genesispark/wp-content/pluginsplugins_size: 76.37 MB (80074691 bytes)fonts_path: /homepages/44/d277521696/htdocs/genesispark/wp-content/uploads/fontsfonts_size: directory not founddatabase_size: 265.67 MB (278577152 bytes)total_size: 2.07 GB (2218664927 bytes) wp-active-themename: Divi (Divi)version: 4.27.7author: Elegant Themesauthor_website: http://www.elegantthemes.comparent_theme: nonetheme_features: core-block-patterns, widgets-block-editor, block-templates, custom-background, automatic-feed-links, post-thumbnails, menus, title-tag, post-formats, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider, customize-selective-refresh-widgets, wp-block-styles, editor-style, widgetstheme_path: /homepages/44/d277521696/htdocs/genesispark/wp-content/themes/Diviauto_update: Enabled wp-themes-inactive (2)Extendable: version: 2.1.7, author: Extendify, Auto-updates enabledTwenty Twenty-Five: version: 1.5, author: the WordPress team, Auto-updates enabled wp-mu-plugins (1)WordPress automation by Installatron: author: (undefined), version: (undefined) wp-plugins-active (10)Constant Contact Forms for WordPress: version: 2.20.0, author: Constant Contact, Auto-updates enabledDivi Supreme Pro: version: 4.9.97.41, author: Divi Supreme, Auto-updates enabledMonsterInsights Pro: version: 11.0.0, author: MonsterInsights, Auto-updates enabledPerformance: version: 3.0.2, author: IONOS Group, Auto-updates enabledSecurity: version: 2.5.7, author: IONOS Group, Auto-updates enabledSimple 301 Redirects: version: 2.1.0, author: WPDeveloper, Auto-updates enabledSingle Sign-On: version: 2.3.2, author: IONOS Group, Auto-updates enabledSupreme Modules Lite - Divi Theme, Extra Theme and Divi Builder: version: 2.5.63, author: Supreme Modules, Auto-updates enabledUserFeedback Lite: version: 1.11.2, author: UserFeedback Team, Auto-updates enabledWP Mail SMTP Pro: version: 4.8.0, author: WP Mail SMTP, Auto-updates disabled wp-mediaimage_editor: WP_Image_Editor_GDimagick_module_version: Not availableimagemagick_version: Not availableimagick_version: Not availablefile_uploads: 1post_max_size: 64Mupload_max_filesize: 64Mmax_effective_size: 64 MBmax_file_uploads: 20image_format_transforms: image/heic → image/jpeg, image/heif → image/jpeg, image/heic-sequence → image/jpeg, image/heif-sequence → image/jpeggd_version: 2.3.0gd_formats: GIF, JPEG, PNG, WebP, BMP, XPMghostscript_version: 9.53.3 wp-serverserver_architecture: Linux 4.4.400-icpu-108 x86_64httpd_software: Apachephp_version: 8.4.22 64bitphp_sapi: cgi-fcgimax_input_variables: 5000time_limit: 50000memory_limit: -1max_input_time: -1upload_max_filesize: 64Mphp_post_max_size: 64Mcurl_version: 7.74.0 OpenSSL/1.1.1wsuhosin: falseimagick_availability: falseopcode_cache: not availablepretty_permalinks: truehtaccess_extra_rules: truestatic_robotstxt_file: falsecurrent: 2026-06-27T17:56:59+00:00utc-time: Saturday, 27-Jun-26 17:56:59 UTCserver-time: 2026-06-27T13:56:58-04:00 wp-databaseextension: mysqliserver_version: 10.11.18-MariaDB-logclient_version: mysqlnd 8.4.22max_allowed_packet: 67108864max_connections: 3000 wp-constantsWP_HOME: https://genesispark.comWP_SITEURL: https://genesispark.comWP_CONTENT_DIR: /homepages/44/d277521696/htdocs/genesispark/wp-contentWP_PLUGIN_DIR: /homepages/44/d277521696/htdocs/genesispark/wp-content/pluginsWP_MEMORY_LIMIT: 40MWP_MAX_MEMORY_LIMIT: -1WP_DEBUG: falseWP_DEBUG_DISPLAY: trueWP_DEBUG_LOG: falseSCRIPT_DEBUG: falseWP_CACHE: falseCONCATENATE_SCRIPTS: undefinedCOMPRESS_SCRIPTS: undefinedCOMPRESS_CSS: undefinedWP_ENVIRONMENT_TYPE: undefinedWP_DEVELOPMENT_MODE: undefinedDB_CHARSET: utf8DB_COLLATE: undefinedEMPTY_TRASH_DAYS: 30 wp-filesystemwordpress: writablewp-content: writableuploads: writableplugins: writablethemes: writablefonts: does not existmu-plugins: writable constant-contact-forms0: 2.20.01: No2: No3: No4: No5: Access token needs refreshed6: No7: Folder: Writable, File: Writable8: Has reCAPTCHA: No, Version:9: Has hCaptcha: No10: Has Turnstile: No11: Yes, 312: https://status.constantcontact.com/ wp_mail_smtpversion: 4.8.0license_key_type: prodebug: No debug notices found.lite_install_date: Dec 9, 2025 @ 8:50am
       ```
   
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-constantly-disconnecting%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [5 days, 21 hours ago](https://wordpress.org/support/topic/plugin-constantly-disconnecting/#post-18951121)
 * Can you visit the Constant Contact settings section and the “Support tab” ? There’s
   a checkbox there to reveal our debug log submenu item. I’m curious what may be
   present with that log.
 *  Thread Starter [dinodave](https://wordpress.org/support/users/dinodave/)
 * (@dinodave)
 * [5 days, 14 hours ago](https://wordpress.org/support/topic/plugin-constantly-disconnecting/#post-18951420)
 * Hey Michael, I’ve turned in the debug log a couple of times. Here is what is 
   there now:
 *     ```wp-block-code
       [2026-6-16, 15:25] Refresh Token:.INFO: Refresh token triggered [] [][2026-6-16, 15:25] Refresh Token: .INFO: Old Refresh Token: *** [] [][2026-6-16, 15:25] Access Token: .INFO: Old Access Token: *** [] [][2026-6-16, 15:25] Refresh Token: .INFO: Refresh token successfully received [] [][2026-6-16, 15:25] Refresh Token: .INFO: New Refresh Token: 34WLTOCF* [] [] [2026-6-16, 15:25] Access Token: .INFO: New Access Token: eyJraWQi* [] [][2026-6-16, 15:25] Expiration time:.INFO: Current time: 2026-6-16, 11:25 Estimated expiration time: 2026-6-17, 11:25 [] [][2026-6-17, 09:41] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] [][2026-6-20, 04:33] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] [][2026-6-23, 09:24] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] [][2026-6-23, 16:39] API.INFO: Submitted contact data ["Extra information",[{"email___e74d7bbb769720d54a02c0dd58f1f20b":{"key":"email","val":"@gmail.com"},"email":"@gmail.com","first_name___185b795264e09a98fe0f4e47e70e8e90":{"key":"first_name","val":"Heath"},"last_name___7844763b59c9491b69645b716220aad7":{"key":"last_name","val":"Kluck"},"lists___3d7065fe1a2fe858ddb2fcb0b0fd3ea4":{"key":"lists","val":""},"list":["2fd9a5d0-b8d3-11e3-b823-d4ae52a82222"],"anniversary":{"key":"anniversary","val":""}}]] [][2026-6-25, 15:42] Exec: Acquiring .INFO: access [] [][2026-6-25, 15:42] Refresh Token: .INFO: Old Refresh Token: *** [] [][2026-6-25, 15:42] Access Token: .INFO: Old Access Token: *** [] [][2026-6-25, 15:42] Refresh Token: .INFO: Refresh token successfully received [] [][2026-6-25, 15:42] Refresh Token: .INFO: New Refresh Token: yYe6pAGU* [] [] [2026-6-25, 15:42] Access Token: .INFO: New Access Token: eyJraWQi* [] [][2026-6-25, 15:42] Expiration time:.INFO: Current time: 2026-6-25, 11:42 Estimated expiration time: 2026-6-26, 11:42 [] [][2026-6-25, 15:42] API.INFO: Hash-stored domain: https://genesispark.com [] [][2026-6-26, 01:12] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] [][2026-6-26, 10:51] Exec: Acquiring .INFO: access [] [][2026-6-26, 10:51] Refresh Token: .INFO: Old Refresh Token: *** [] [][2026-6-26, 10:51] Access Token: .INFO: Old Access Token: *** [] [][2026-6-26, 10:51] Refresh Token: .INFO: Refresh token successfully received [] [][2026-6-26, 10:51] Refresh Token: .INFO: New Refresh Token: pr4HMkB-* [] [] [2026-6-26, 10:51] Access Token: .INFO: New Access Token: eyJraWQi* [] [][2026-6-26, 10:51] Expiration time:.INFO: Current time: 2026-6-26, 06:51 Estimated expiration time: 2026-6-27, 06:51 [] [][2026-6-26, 10:51] API.INFO: Hash-stored domain: https://genesispark.com [] [][2026-6-26, 20:20] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] [][2026-6-26, 20:20] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] [][2026-6-27, 03:29] API.INFO: A failed API attempt was caught and will be retried after reconnection. [] [][2026-6-27, 18:10] Exec: Acquiring .INFO: access [] [][2026-6-27, 18:10] Refresh Token: .INFO: Old Refresh Token: *** [] [][2026-6-27, 18:10] Access Token: .INFO: Old Access Token: *** [] [][2026-6-27, 18:10] Refresh Token: .INFO: Refresh token successfully received [] [][2026-6-27, 18:10] Refresh Token: .INFO: New Refresh Token: MBSgKkdC* [] [] [2026-6-27, 18:10] Access Token: .INFO: New Access Token: eyJraWQi* [] [][2026-6-27, 18:10] Expiration time:.INFO: Current time: 2026-6-27, 14:10 Estimated expiration time: 2026-6-28, 14:10 [] [][2026-6-27, 18:10] API.INFO: Hash-stored domain: https://genesispark.com [] []
       ```
   
 *  Thread Starter [dinodave](https://wordpress.org/support/users/dinodave/)
 * (@dinodave)
 * [5 days, 14 hours ago](https://wordpress.org/support/topic/plugin-constantly-disconnecting/#post-18951421)
 * I have been told to refresh my token. But I’m not finding the option to do that.
 *  Plugin Contributor [Michael Beckwith](https://wordpress.org/support/users/tw2113/)
 * (@tw2113)
 * The BenchPresser
 * [5 days, 12 hours ago](https://wordpress.org/support/topic/plugin-constantly-disconnecting/#post-18951471)
 * For manual refreshing at the moment, it’s a case of visiting the “Disconnect”
   menu item and clicking the presented disconnect button. Same general spot for
   when connecting.
 *  Thread Starter [dinodave](https://wordpress.org/support/users/dinodave/)
 * (@dinodave)
 * [5 days, 12 hours ago](https://wordpress.org/support/topic/plugin-constantly-disconnecting/#post-18951474)
 * OK. I disconnected and reconnected.

Viewing 5 replies - 1 through 5 (of 5 total)

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 * 5 replies
 * 2 participants
 * Last reply from: [dinodave](https://wordpress.org/support/users/dinodave/)
 * Last activity: [5 days, 12 hours ago](https://wordpress.org/support/topic/plugin-constantly-disconnecting/#post-18951474)
 * Status: not resolved