Support » Plugin: Constant Contact for WordPress » [Plugin: Constant Contact for WordPress] New signup for existing sub triggers Change of Interests em

  • Resolved marknortham

    (@marknortham)


    Hi –

    Am implementing this plugin as a sidebar widget and using the widget option on the WP admin screen. We have it set to subscribe the user to a single CC list (no list selection). However, if the user is already subscribed to one of our other lists, he gets the CC “Change of Interests” confirm email with this cryptic text:

    We have recorded your updated mailing list subscription(s) in our database. Please review your changes below:

    No Interests

    CC says that the API is triggering this email and is causing the “No Interests” language, which I am concerned about as it will confuse our subscribers and generate lots of unneeded customer service calls. I seen in the CC Admin screen how to change the language in this email, OTHER than the “No Interests” language which sure looks like it’s being generated by CC, but they deny this.

    Any ideas how I can either force all new subs to generate the Welcome Email (not Change of Interests) or somehow change the “No Interests” language to something more accurate, like “You signed up for the XYZ list”? CC is saying that all of this is controlled by the API. Thanks!

Viewing 1 replies (of 1 total)
  • marknortham

    (@marknortham)

    Further investigation reveals that this was caused because the mailing list the user was signing up to was NOT set in CC to be on the “Join My Mailing List” screen (a screen we never use). Because it was not checked to be on this list, CC assumed it was not to be revealed, and displayed “No Interests” rather than the name of the mailing list that the user signed up for. Simply checking the box to display the mailing list on the Join screen allowed it to be listed on the CC-generated “Change of Interests” email, problem solved.

    Word to the wise: when using this plugin, make sure the list is enabled on Join My Mailing List even if you don’t use that screen!

Viewing 1 replies (of 1 total)
  • The topic ‘[Plugin: Constant Contact for WordPress] New signup for existing sub triggers Change of Interests em’ is closed to new replies.