Title: plugin connection error
Last modified: April 23, 2022

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# plugin connection error

 *  Resolved [ertu131](https://wordpress.org/support/users/ertu131/)
 * (@ertu131)
 * [4 years ago](https://wordpress.org/support/topic/plugin-connection-error-2/)
 * in the [https://yoursite/wp-admin/options.php](https://yoursite/wp-admin/options.php)
   I have deleted the values of :
 * wc_facebook_external_business_id
    
wc_facebook_system_user_id
 wc_facebook_business_manager_id
   wc_facebook_merchant_access_token 
wc_facebook_page_access_token
 wc_facebook_page_id
   wc_facebook_pixel_id`
 * not I’m getting error when trying to connect the plugin with facebook.
    please
   help

Viewing 1 replies (of 1 total)

 *  [Niall a11n](https://wordpress.org/support/users/wpniall/)
 * (@wpniall)
 * [4 years ago](https://wordpress.org/support/topic/plugin-connection-error-2/#post-15596273)
 * Hi there [@ertu131](https://wordpress.org/support/users/ertu131/),
 * Thanks for reaching out to us about the problems with connecting Facebook for
   WooCommerce with Facebook.
 * Can you please let us know the following, so we can provide further help:
    - Why were the values were deleted via the options.php file? Were you trying
      to reset the plugin?
    - What connect error are you seeing? Can you please share a screenshot of that?
 * If you don’t already have a screenshot service installed, here are a few free
   options:
    - [https://snipboard.io](https://snipboard.io)
    - [http://skitch.com/](http://skitch.com/)
    - [http://getcloudapp.com/](http://getcloudapp.com/)
    - [http://awesomescreenshot.com/](http://awesomescreenshot.com/)
 * [There is also a walkthrough guide here](https://en.support.wordpress.com/make-a-screenshot/`).
 * Thank you!

Viewing 1 replies (of 1 total)

The topic ‘plugin connection error’ is closed to new replies.

 * ![](https://ps.w.org/facebook-for-woocommerce/assets/icon.svg?rev=3469606)
 * [Meta for WooCommerce](https://wordpress.org/plugins/facebook-for-woocommerce/)
 * [Support Threads](https://wordpress.org/support/plugin/facebook-for-woocommerce/)
 * [Active Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/facebook-for-woocommerce/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/facebook-for-woocommerce/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [Niall a11n](https://wordpress.org/support/users/wpniall/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/plugin-connection-error-2/#post-15596273)
 * Status: resolved