Plugin Conflicts

  • denspad

    (@denspad)


    4 years, 2 months ago

    As a paid user, I am really disappointed with the support offered by the provider of this plugin. I have raised an issue on two occasions and have not received any response at all. This is very poor customer service.

    There are two noticeable problems with this plugin.

    (a) The plugin conflicts with Happy Addons for Elementor. The console log displays the following error which relates to the order the method is called before jQuery is loaded.

    jquery.countdown.js?ver=2.0.2:28 Uncaught TypeError: Cannot read property ‘createPlugin’ of undefined
    at jquery.countdown.js?ver=2.0.2:28
    at jquery.countdown.js?ver=2.0.2:892

    (b) I foolishly thought that if I disabled this widget from the settings that the JS and any other requirements would no longer be included. My understanding is that the ‘turn on, turn off’ functionality is there to allow users to slim down the amount of JS loaded for widgets they are not using.

    I would urge PP Elements to address these issues and improve their customer support for paid customers.

Viewing 1 replies (of 1 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    4 years, 1 month ago

    As a paid user, I am really disappointed with the support offered by the provider of this plugin.

    As a paid user, the author cannot have a conversation with you here. They are not allowed to, no one is permitted to support their customers here.

    For pro or commercial product support please contact the author directly on their site. This includes any pre-sales topics as well.

    As the author is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

Viewing 1 replies (of 1 total)
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