After the update it is impossible to send mails from woocommerce follow up emails.
Hi @rbesems, thanks for the report. I just tested the last version of Follow-Ups (https://woocommerce.com/products/follow-up-emails/) with WooCommerce Blocks 2.4.1 and everything seemed to work fine. Could you help us diagnose what’s going on with some more information?
- Which version of WordPress, WooCommerce and Follow Ups do you have installed?
- Which error are you exactly getting and in which page? Is there an error message or the layout is messed up?
If you could provide a screenshot, that would be extra-helpful.
I can confirm @rbesems is correct. I have had the same problem, which took me some time to diagnose.
With a brand new WordPress site created, Storefront as the theme, WooCommerce, WooCommerce Follow-up Emails and WooCommerce Blocks installed, Follow-up Emails is unable to send a manual email, eg. from this page of the Dashboard:
wp-admin/admin.php?page=followup-emails&tab=send&id=50709
In the console, there is an error showing a JavaScript problem:
ReferenceError: init_fue_select is not definedqueue.js:7:5
https://www.yoursite.com/wp-content/plugins/woocommerce-follow-up-emails/templates/js/queue.js?ver=4.8.15:7
Deactivating WooCommerce Blocks fixes the issue.
-Dave
Plugin Support
Nico
(@nicolamustone)
Automattic Happiness Engineer
Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there. Make sure to select Follow-up Emails in the “I need help with” drodpown.
My first port of call was the premium support channel at WooCommerce.com. All I got there was the usual “uninstall all plugins and re-enable 1 at a time”.
They wouldn’t even pass me on to the followup emails plugin author, which is where I originally thought the problem was.
In the end I rooted out the cause of the problem myself. When I notified them of the problem, they told me to post it here, where I found this thread.
My ticket number was 2373396.
Plugin Support
Nico
(@nicolamustone)
Automattic Happiness Engineer
Thanks for the feedback @deaner666!
I went ahead and checked your ticket and it was closed by mistake.
I see now that AJ replied again to your ticket with more information. Please, let’s continue the discussion there.
Thank you!
