Support » Plugin: WooCommerce Blocks » plugin conflict woocommerce blocks / woocommerce follow-up emails

  • Resolved rbesems

    (@rbesems)


    Hi,

    After updating your plugin from 2.3.0 to 2.4.1 the send page from woocommerce follow-up emails is all messed up.. Had to uninstall your plugin to solve the conflict.

    Kind regards,
    Raymond Besems
    Anand.nl

Viewing 6 replies - 1 through 6 (of 6 total)
  • After the update it is impossible to send mails from woocommerce follow up emails.

    Plugin Author Albert Juhé Lluveras

    (@aljullu)

    Hi @rbesems, thanks for the report. I just tested the last version of Follow-Ups (https://woocommerce.com/products/follow-up-emails/) with WooCommerce Blocks 2.4.1 and everything seemed to work fine. Could you help us diagnose what’s going on with some more information?

    • Which version of WordPress, WooCommerce and Follow Ups do you have installed?
    • Which error are you exactly getting and in which page? Is there an error message or the layout is messed up?

    If you could provide a screenshot, that would be extra-helpful.

    Dave Dean

    (@deaner666)

    I can confirm @rbesems is correct. I have had the same problem, which took me some time to diagnose.

    With a brand new WordPress site created, Storefront as the theme, WooCommerce, WooCommerce Follow-up Emails and WooCommerce Blocks installed, Follow-up Emails is unable to send a manual email, eg. from this page of the Dashboard:

    wp-admin/admin.php?page=followup-emails&tab=send&id=50709

    In the console, there is an error showing a JavaScript problem:

    ReferenceError: init_fue_select is not definedqueue.js:7:5
    https://www.yoursite.com/wp-content/plugins/woocommerce-follow-up-emails/templates/js/queue.js?ver=4.8.15:7

    Deactivating WooCommerce Blocks fixes the issue.

    -Dave

    Plugin Support Nicola Mustone

    (@nicolamustone)

    Automattic Happiness Engineer

    Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done.

    We will be able to help you further there. Make sure to select Follow-up Emails in the “I need help with” drodpown.

    My first port of call was the premium support channel at WooCommerce.com. All I got there was the usual “uninstall all plugins and re-enable 1 at a time”.

    They wouldn’t even pass me on to the followup emails plugin author, which is where I originally thought the problem was.

    In the end I rooted out the cause of the problem myself. When I notified them of the problem, they told me to post it here, where I found this thread.

    My ticket number was 2373396.

    Plugin Support Nicola Mustone

    (@nicolamustone)

    Automattic Happiness Engineer

    Thanks for the feedback @deaner666!
    I went ahead and checked your ticket and it was closed by mistake.

    I see now that AJ replied again to your ticket with more information. Please, let’s continue the discussion there.

    Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
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