plugin conflict with wp-vote

Resolved tvalleau
(@tvalleau)

4 years, 5 months ago

Conflict with contest plugin from wp-vote.net. With CT enabled, images cannot be uploaded by contest entrants. the upload appears to succeed, but then no file is actually uploaded. (verified by FTP.) CT logs show “approved” on the transactions at photography.org, but again, no files are successfully uploaded. I contacted wp-vote developer who knows the issue and said to disable CT. That worked. So despite CT approving the posting, uploading fails.

I have CT disabled now to keep our site working properly, but would love to re-enable it, as CT is a wonderful plugin.

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support amagsumov
(@amagsumov)

4 years, 4 months ago

Hello,

Thank you for your request.

We will make tests with contest plugin from wp-vote.net and see what can cause such behaviour and contact you of the results.

It may take 1-2 working days. Please, wait.

Sorry for the inconveniences.

Your CleanTalk Control Panel: [ https://cleantalk.org/my/ ].

Best regards.

Artyom Davydov
(@sartemd174)

4 years, 4 months ago

Hello,

Could you please try to disable “Protect Internal/External forms” in the advanced settings and check once again?

Best regards.

Plugin Support SergeM
(@serge00)

4 years, 4 months ago

Hello, @tvalleau.

Could you, please, do the recommendations mentioned earlier?

Also, we have released new version of the CleanTalk plugin.

Please, follow this update guide if you need it:
https://cleantalk.org/update?platform=wordpress

Feel free to contact us anytime.

Kind regards.

Thread Starter tvalleau
(@tvalleau)

4 years, 4 months ago

Thank you for both those suggestions. Unfortunately neither the updated version, nor the disablings, worked. I once again had to disable CT to get uploads to work. (When an upload succeeds, it’s very obvious: the screen darkens and there is a bright – green overly noting the successful upload.. If I don’t get that screen, I can verify (by looking with FTP) that the upload itself failed, (Not just the green acknowledgement screen.)

I appreciate your efforts to resolve this.

Plugin Support SergeM
(@serge00)

4 years, 4 months ago

We are sorry that that the issue is still going.

We need more details about it. Could you send us any logs containing errors about the CleanTalk plugin?

You can send them here via a private ticket in our system:
https://cleantalk.org/my/support/open

If there are no logs, could you create a temporary user with administrator rights and give access to it for us? We will not touch anything else except our plugin, we guarantee the integrity and safety of your data.

If not, could you clone your website and give us access to the clone then?

Write back anytime.

Thank you.

Thread Starter tvalleau
(@tvalleau)

4 years, 4 months ago

I have replied with a private ticket. Thanks again.

Plugin Support SergeM
(@serge00)

4 years, 4 months ago

Thank you!

We are working on the issue.

Please, wait. We will contact you.

Viewing 7 replies - 1 through 7 (of 7 total)

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