Title: Plugin conflict
Last modified: August 28, 2019

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# Plugin conflict

 *  [dvalck](https://wordpress.org/support/users/dvalck/)
 * (@dvalck)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/plugin-conflict-252/)
 * Hi,
    I was considering to go for the pro version, but to my surprise I found 
   a conflict with another essential plugin we use. This plugin generates a pdf 
   file which contains png images which are located in the uploads folder. The pdf
   file does not show the png images and shows errors: “image not found or type 
   unknown”. As soon as I deactivate iThemes Security, the png images will show 
   properly in a new pdf. I have entered .png and .pdf in the list of “ignore file
   types”, but that does not help. We like iThemes Security but cannot purchase 
   it with this problem.
 * Can you please be of help?
 * Thanks in advance.
    D. Valck
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fplugin-conflict-252%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [beardedginger](https://wordpress.org/support/users/beardedginger/)
 * (@beardedginger)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/plugin-conflict-252/#post-11877110)
 * Hi,
 * What is the other plugin you are using that Security is conflicting with?
 * Thanks,
 * Matt
    iThemes.com
 *  Thread Starter [dvalck](https://wordpress.org/support/users/dvalck/)
 * (@dvalck)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/plugin-conflict-252/#post-11878483)
 * Hi Sir,
 * The plugin is called PDFer (PDF for tickets) and is sold with a license by EventON.
   It is part of their event ticket selling suite which we use for our dance events.
   
   A direct link: [https://www.myeventon.com/addons/pdfer/](https://www.myeventon.com/addons/pdfer/)
 * with regards,
    D. Valck
 *  [beardedginger](https://wordpress.org/support/users/beardedginger/)
 * (@beardedginger)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/plugin-conflict-252/#post-11880258)
 * Hi,
 * Will you please try disabling the following features to see if it helps?
 * Hackrepair Blacklist Feature (Banned Users)
 * Filter Long URL Strings (System Tweaks)
 * Filter Suspicious Query Strings in the URL (System Tweaks)
 * Filter Non-English Characters (System Tweaks)
 * You may also try enabling XML-RPC and allowing Full Access to the REST API.
 * Thanks,
 * Matt
    iThemes.com
 *  Thread Starter [dvalck](https://wordpress.org/support/users/dvalck/)
 * (@dvalck)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/plugin-conflict-252/#post-11881077)
 * Hi sir,
 * I can say that it is definitely caused by the Hackrepair Blacklist Feature (Banned
   Users).
    Turned off this feature and all works great. Back on and the problem
   is there again.
 * Of course we would prefer to use this feature, so is there anything that you 
   can do to “repair” it?
 * Thanks,
    D. Valck
 *  [beardedginger](https://wordpress.org/support/users/beardedginger/)
 * (@beardedginger)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/plugin-conflict-252/#post-11895630)
 * Hi,
 * Unfortunately, that is not something that can be edited. That being said, there
   are many features within Security Pro to assist in securing your site such as
   reCAPTCHA, 2 Factor Authentication.
 * Thanks,
 * Matt
 *  Thread Starter [dvalck](https://wordpress.org/support/users/dvalck/)
 * (@dvalck)
 * [6 years, 8 months ago](https://wordpress.org/support/topic/plugin-conflict-252/#post-11897786)
 * Hi,
 * I’m sorry to hear that, but anyway thanks for your attention.
 * With regards,
    D. Valck

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin conflict’ is closed to new replies.

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## Tags

 * [conflict](https://wordpress.org/support/topic-tag/conflict/)

 * 6 replies
 * 2 participants
 * Last reply from: [dvalck](https://wordpress.org/support/users/dvalck/)
 * Last activity: [6 years, 8 months ago](https://wordpress.org/support/topic/plugin-conflict-252/#post-11897786)
 * Status: not resolved