Support » Plugin: GDPR Cookie Compliance (CCPA ready) » Plugin closing burgermenu

  • Resolved grw1

    (@grw1)


    Hello,
    We have installed your plugin on our site and have recently noticed that the burger menu gets closed if we open it before your plugin loads.

    We have tried to troubleshoot it and it seems to be your plugin closing the menu. We have tried disabling the plugin and then opening the menu again quickly after the page has loaded or just as soon as it becomes visible and here the menu does not get closed as it did with your plugin active.

    Thank you very much in advance!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Moove Agency

    (@mooveagency)

    Hi @grw1

    Thanks for using our plugins.

    The issue is mostly theme related. There is an event on “click” to close the menu if it’s open, this is coming from the theme.

    Our plugin triggers a “click” event when it’s initialized to change the cookie switchers based on cookies detected.

    The best approach for these push menus is to add an overlay element to the site which is hidden when the menu is closed. When the menu is open, the overlay becomes fixed (full width and full height) and should cover everything in the page, except the menu items.

    Your developers can replace the “document.click” event with “overlay.click” which should resolve this issue on your site.

    Hope this helps.

    Thread Starter grw1

    (@grw1)

    Ah okay, good to know!
    Thanks for the suggestion – I’ll try that route!

Viewing 2 replies - 1 through 2 (of 2 total)
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