Support » Plugin: Live Chat from ClickDesk - Live Chat - Help Desk Plugin for Websites » [Plugin: ClickDesk Live Support – Live Chat – Help Desk Plugin for Websites] Chat-bubble doesn'

  • Resolved NoiseMakerX

    (@noisemakerx)


    Hi!
    I’m runnin’ FireFox 15.0.1 and there’s no sign of Click Desk on my site. I do see the floating chat window in Internet Explorer but I don’t know how to integrate a chat window into a page or widget.

    Also, I don’t know where to paste the code that’s supposed to go into the <body> tag. I Find the </body> in the footer.php but adding the code to it does not do any difference.

    http://wordpress.org/extend/plugins/clickdesk-live-support-chat-plugin/

Viewing 1 replies (of 1 total)
  • Plugin Author Sam Ambati

    (@jagan2desk)

    Hi,

    I apologize for the delayed response.
    I guess there could be a conflict with your theme css that’s causing issue on Firefox.

    As you are using the live chat plugin, you need not copy/paste any code. Clicking on ‘install plugin’ link in our dashboard with insert the code automatically.

    But if you are looking to get ClickDesk work on particular pages/posts (contact, about us) etc., then you need to disable the plugin, clear the browser cookies & cache and login at my.clickdesk.com
    You can find your live chat code.
    Paste the code in the HTML tab of your page/post editor and publish. That would make ClickDesk live chat window appear only on those page 🙂

    Please write to our support if you have any more questions.

    Happy to help!
    Jagan

Viewing 1 replies (of 1 total)
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