Live Chat from ClickDesk - Live Chat - Help Desk Plugin for Websites
[resolved] [Plugin: ClickDesk Live Support - Live Chat - Help Desk Plugin for Websites] Chat-bubble doesn' (2 posts)

  1. NoiseMakerX
    Posted 3 years ago #

    I'm runnin' FireFox 15.0.1 and there's no sign of Click Desk on my site. I do see the floating chat window in Internet Explorer but I don't know how to integrate a chat window into a page or widget.

    Also, I don't know where to paste the code that's supposed to go into the <body> tag. I Find the </body> in the footer.php but adding the code to it does not do any difference.


  2. Sam Ambati
    Plugin Author

    Posted 3 years ago #


    I apologize for the delayed response.
    I guess there could be a conflict with your theme css that's causing issue on Firefox.

    As you are using the live chat plugin, you need not copy/paste any code. Clicking on 'install plugin' link in our dashboard with insert the code automatically.

    But if you are looking to get ClickDesk work on particular pages/posts (contact, about us) etc., then you need to disable the plugin, clear the browser cookies & cache and login at my.clickdesk.com
    You can find your live chat code.
    Paste the code in the HTML tab of your page/post editor and publish. That would make ClickDesk live chat window appear only on those page :)

    Please write to our support if you have any more questions.

    Happy to help!

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