Plugin causing Rest API 500 error

  • Resolved pmccoy833

    (@pmccoy833)


    2 years, 8 months ago

    Site health was showing a Rest API error, which is interfering with a number of site functions and plugins, including updating pages and Google analytics. I disabled your plugin and the Rest API error stopped. Here is the error log from site health.

    The REST API call gave the following unexpected result: (500) <!DOCTYPE html> <html lang="en-US"> <head> <meta http-equiv="Content-Type" content="text/html; charset=UTF-8" /> <meta name="viewport" content="width=device-width"> <meta name='robots' content='max-image-preview:large, noindex, follow' /> <title>WordPress › Error</title> <style type="text/css"> html { background: #f1f1f1; } body { background: #fff; border: 1px solid #ccd0d4; color: #444; font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif; margin: 2em auto; padding: 1em 2em; max-width: 700px; -webkit-box-shadow: 0 1px 1px rgba(0, 0, 0, .04); box-shadow: 0 1px 1px rgba(0, 0, 0, .04); } h1 { border-bottom: 1px solid #dadada; clear: both; color: #666; font-size: 24px; margin: 30px 0 0 0; padding: 0; padding-bottom: 7px; } #error-page { margin-top: 50px; } #error-page p, #error-page .wp-die-message { font-size: 14px; line-height: 1.5; margin: 25px 0 20px; } #error-page code { font-family: Consolas, Monaco, monospace; } ul li { margin-bottom: 10px; font-size: 14px ; } a { color: #0073aa; } a:hover, a:active { color: #006799; } a:focus { color: #124964; -webkit-box-shadow: 0 0 0 1px #5b9dd9, 0 0 2px 1px rgba(30, 140, 190, 0.8); box-shadow: 0 0 0 1px #5b9dd9, 0 0 2px 1px rgba(30, 140, 190, 0.8); outline: none; } .button { background: #f3f5f6; border: 1px solid #016087; color: #016087; display: inline-block; text-decoration: none; font-size: 13px; line-height: 2; height: 28px; margin: 0; padding: 0 10px 1px; cursor: pointer; -webkit-border-radius: 3px; -webkit-appearance: none; border-radius: 3px; white-space: nowrap; -webkit-box-sizing: border-box; -moz-box-sizing: border-box; box-sizing: border-box; vertical-align: top; } .button.button-large { line-height: 2.30769231; min-height: 32px; padding: 0 12px; } .button:hover, .button:focus { background: #f1f1f1; } .button:focus { background: #f3f5f6; border-color: #007cba; -webkit-box-shadow: 0 0 0 1px #007cba; box-shadow: 0 0 0 1px #007cba; color: #016087; outline: 2px solid transparent; outline-offset: 0; } .button:active { background: #f3f5f6; border-color: #7e8993; -webkit-box-shadow: none; box-shadow: none; } </style> </head> <body id="error-page"> <div class="wp-die-message"><p>There has been a critical error on this website.</p><p><a href="https://wordpress.org/support/article/faq-troubleshooting/">Learn more about troubleshooting WordPress.</a></p></div></body> </html> .

    I am keeping it deactivated until you provide a solution, and if there is none I will delete the plugin and put this information in my review of the plugin.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Rank Math

    (@rankmath)

    2 years, 7 months ago

    Hello @pmccoy833,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems to be working fine on our end.

    Assuming you are using the latest version of all the plugins, themes, and WordPress (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    You can follow this video tutorial as well:

    Looking forward to helping you.

    Thread Starter pmccoy833

    (@pmccoy833)

    2 years, 7 months ago

    It is working fine on your end because I deactivated the plugin. I ran the troubleshooter and it wasn’t giving me the Rest API error, but then it made the Woocommerce shipping and tax plugin stop working. I deactivated your plugin again and it is working fine now. Honestly after all these conflicts and using your plugin it doesn’t really help any more than I just doing some SEO research and making my content accordingly. I am going to delete your plugin and provide the appropriate review for all these issues to warn people of all these issues.

    Plugin Author Rank Math

    (@rankmath)

    2 years, 7 months ago

    Hello @pmccoy833

    Can you please link us to the WooCommerce Shipping & Tax plugin you are using so we can test it on our end as well?

    Looking forward to helping you. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
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