Title: plugin causing problems logging in
Last modified: September 9, 2019

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# plugin causing problems logging in

 *  Resolved [Jamie](https://wordpress.org/support/users/scragglydoggames/)
 * (@scragglydoggames)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/plugin-causing-problems-logging-in/)
 * I don’t know if this has to do with the new update, but when this plugin is now
   enabled, i can’t log in to wordpress or access anything in the dashboard
 * Had to check my error log which says this
 * [09-Sep-2019 20:22:58 UTC] PHP Parse error: syntax error, unexpected ‘?’ in /
   home/path/to/my/domain/wp-content/plugins/handl-utm-grabber/handl-utm-grabber.
   php on line 141
 * Renaming the folder in wp-content (to disable it) resolved the issue, so will
   have to keep this disabled in the meantime

Viewing 9 replies - 1 through 9 (of 9 total)

 *  Plugin Author [Haktan Suren](https://wordpress.org/support/users/haktansuren/)
 * (@haktansuren)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/plugin-causing-problems-logging-in/#post-11915654)
 * hi [@scragglydoggames](https://wordpress.org/support/users/scragglydoggames/),
 * what is your PHP version?
 *  Thread Starter [Jamie](https://wordpress.org/support/users/scragglydoggames/)
 * (@scragglydoggames)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/plugin-causing-problems-logging-in/#post-11915683)
 * on the site with the problem, Running PHP version: 5.6.40 (although when I check
   cpanel for the server it says 7.2.21)
 * On sites on a different host, 7.2.20, so i’ll contact my host and ask why my 
   site hasn’t been updated onto a newer version
 * update: I found the option (multiphp) in cpanel to manually update the version
   to 7.2, so it seems to have resolved itself now
    -  This reply was modified 6 years, 7 months ago by [Jamie](https://wordpress.org/support/users/scragglydoggames/).
    -  This reply was modified 6 years, 7 months ago by [Jamie](https://wordpress.org/support/users/scragglydoggames/).
 *  Plugin Author [Haktan Suren](https://wordpress.org/support/users/haktansuren/)
 * (@haktansuren)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/plugin-causing-problems-logging-in/#post-11915755)
 * Thanks for the update [@scragglydoggames](https://wordpress.org/support/users/scragglydoggames/).
   I’m glad it is resolved!
 *  [thisp](https://wordpress.org/support/users/thisp/)
 * (@thisp)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/plugin-causing-problems-logging-in/#post-11917292)
 * Hey, I have the same problem.
 * Checked the php version and updated it to 7.2 and also tested 7.3. Problem is
   still there. Any clue [@haktansuren](https://wordpress.org/support/users/haktansuren/)?
 *  Plugin Author [Haktan Suren](https://wordpress.org/support/users/haktansuren/)
 * (@haktansuren)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/plugin-causing-problems-logging-in/#post-11919532)
 * Do you see the exact same error message [@thisp](https://wordpress.org/support/users/thisp/)?
 *  [thisp](https://wordpress.org/support/users/thisp/)
 * (@thisp)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/plugin-causing-problems-logging-in/#post-11919548)
 * The exact message:
 * “Parse error: syntax error, unexpected ‘?’ in /www/htdocs/xxx/xxx/wordpress-haupt/
   wp-content/plugins/handl-utm-grabber/handl-utm-grabber.php on line 141”
 *  Plugin Author [Haktan Suren](https://wordpress.org/support/users/haktansuren/)
 * (@haktansuren)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/plugin-causing-problems-logging-in/#post-11920007)
 * Please upgrade the plugin [@thisp](https://wordpress.org/support/users/thisp/),
   this issue has been fixed for backwards compatibility as of 2.7.1
 *  [thisp](https://wordpress.org/support/users/thisp/)
 * (@thisp)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/plugin-causing-problems-logging-in/#post-11921690)
 * Thanks for the great support – just supported your work a little 🙂
 *  Plugin Author [Haktan Suren](https://wordpress.org/support/users/haktansuren/)
 * (@haktansuren)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/plugin-causing-problems-logging-in/#post-11921760)
 * Glad it worked [@thisp](https://wordpress.org/support/users/thisp/), thanks for
   the support

Viewing 9 replies - 1 through 9 (of 9 total)

The topic ‘plugin causing problems logging in’ is closed to new replies.

 * ![](https://ps.w.org/handl-utm-grabber/assets/icon-256x256.png?rev=2817979)
 * [HandL UTM Grabber / Tracker](https://wordpress.org/plugins/handl-utm-grabber/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/handl-utm-grabber/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/handl-utm-grabber/)
 * [Active Topics](https://wordpress.org/support/plugin/handl-utm-grabber/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/handl-utm-grabber/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/handl-utm-grabber/reviews/)

 * 9 replies
 * 3 participants
 * Last reply from: [Haktan Suren](https://wordpress.org/support/users/haktansuren/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/plugin-causing-problems-logging-in/#post-11921760)
 * Status: resolved