Support » Plugin: BuddyPress Custom Profile Menu » Plugin Causing Errors

  • Hi,

    I am currently using your Buddypress Custom Profile Menu plugin but after swapping the menu being used to another menu I am now seeing some errors on my website. The site that is showing these errors is http://ukape.milserver.co.uk/. Could you please tell me how this can be resolved please?

    Kind regards,
    Andrew

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author sensibleplugins

    (@sensibleplugins)

    Hi Andrew,

    What errors are you getting? Also, please make sure that you’re only adding ‘Pages’ to your new menu. For more information, please check out this link: https://wordpress.org/support/topic/make-sure-to-only-add-pages-to-the-custom-menu/

    Thanks,
    Tarek

    Hi Tarek,

    The errors I am getting are the following:

    • WordPress database error: [You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘WHERE component = ‘members’ AND type = ‘last_activity’ AND user_id IN (1) LIMIT ‘ at line 1]
      SELECT id, user_id, date_recorded FROM WHERE component = ‘members’ AND type = ‘last_activity’ AND user_id IN (1) LIMIT 1
    • WordPress database error: [You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near ‘WHERE component = ‘members’ AND type = ‘last_activity’ AND user_id IN (1) LIMIT ‘ at line 1]
      SELECT id, user_id, date_recorded FROM WHERE component = ‘members’ AND type = ‘last_activity’ AND user_id IN (1) LIMIT 1
    • WordPress database error: [Incorrect table name ”]
      SHOW FULL COLUMNS FROM

    I have made no changes to the database for an error to be cause I simply changed the menu that I was using to a different one.

    Kind regards,

    Andrew

    Plugin Author sensibleplugins

    (@sensibleplugins)

    Hi Andrew,

    I really have no clue what’s causing these errors. So what happens when you return to the old menu, does everything work back? Perhaps we should start removing items from the new menu until we discover which menu item is causing these problems?

    Best regards,
    Tarek

    Hi Tarek,

    The errors are still showing even when reverting back to the original menu. Would you like me to set up a user for you on the site to take a look?

    Kind regards,

    Andrew

    Hi Tarek,

    Is there any update on this yet?

    Kind regards,

    Andrew

    Plugin Author sensibleplugins

    (@sensibleplugins)

    Hi Andrew,

    Apologies for the delayed reply.

    I think the best way to approach such a puzzling situation is to first make sure that any of your other plugins isn’t conflicting with ours. I’d first start with updating to the latest versions of WordPress and BuddyPress, then disable all plugins (except BuddyPress and our plugin of course) and see if this fixes anything. I’d also test with the standard WordPress themes that arrive with initial installation.

    If all the above fails, I’d be really interested to know if our plugin works for you when you install WordPress from scratch on a test machine. There might be something we’re missing in your configuration, and doing so will make things a lot clearer for us.

    Thanks,
    Tarek

    Hi Tarek,

    I have disabled all plugins except Buddypress and your plugin but the error messages are still shown. I then swapped the theme back to Twenty Sixteen and still the error messages are shown. Finally I tried installing the plugin on a fresh install and that worked fine.

    Kind regards,
    Andrew

    Plugin Author sensibleplugins

    (@sensibleplugins)

    Thanks for the updates Andrew. Do you have any idea why the fresh install worked while your own installation didn’t?

    Hi Tarek,

    The plugin did work fine on my installation until I tried to change the menu being used to a different one. Then the error messages showed up.

    Kind regards,

    Andrew

Viewing 9 replies - 1 through 9 (of 9 total)
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