Hi @eduardochaves
I’m sorry to hear that you are experiencing this issue.
Are you able to create a staging site and enable debug mode to see what kind of error it will generate in debug.log?
On staging site, please add this code to your wp-config.php file:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
also delete (if exist)
define('WP_DEBUG', false);
The line should be placed above the “/* That’s all, stop editing! Happy blogging. */”
This will generate in the /wp-content/ folder a debug.log file. Thanks to this file we will understand what is causing the error.
Please attach the debug.log in your next reply in the txt format file, so that we could take a closer look at this issue.
Kind Regards,
Kris
Hi,
As my website is not ready yet I can do it without been on staging mode…
I did the changes in the wp-config.php file (Printsreen showing this). But the debug.log file didn’t show up in the wp_content paste (Printscreen showing the wp_content paste).
Did I do something wrong?
Regards,
Eduardo Chaves
Hi again,
I just saw now the debug.log file and I downloaded and activated the plugin again so I could send you the file with the logs of the error 500…
But then after I activated the plugin… I’ve been using the website the whole day and no error 500 until now. I don’t know what happened to it get fixed alone, but i’m marking this as solved. If it gets some error again (I think it won’t) I come back here.
Anyway, sorry for your time by this problem :/ …
Thanks,
Eduardo Chaves
