Title: plugin causing critical error
Last modified: July 25, 2026

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# plugin causing critical error

 *  Resolved [lange20](https://wordpress.org/support/users/lange20/)
 * (@lange20)
 * [1 week, 6 days ago](https://wordpress.org/support/topic/plugin-causing-critical-error-8/)
 * Hi, the security plugin is causing a critical error on website. would appreciate
   if this was responded to in the actual cleantalk.org dashboard

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Support [denisxam](https://wordpress.org/support/users/denisxam/)
 * (@denisxam)
 * [1 week, 6 days ago](https://wordpress.org/support/topic/plugin-causing-critical-error-8/#post-18974842)
 * Hello,
    1. Please try the following steps:
 * Please clear the site cache (plugin cache).
 * Go to the WordPress Administrator Panel -> Plugins.
   Find the plugin ‘Security
   by CleanTalk’ -> Deactivate.
 * 
   After the automatic page refresh, find the plugin again ‘Security by CleanTalk’-
   > Delete. Confirm files deletion.Download the plugin archive from the link. [https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip](https://github.com/CleanTalk/security-malware-firewall/releases/download/fix-version/security-malware-firewall.zip)
 * 
   Go to Plugins -> Add New -> Upload Plugin.Choose the downloaded archive and 
   press ‘Install Now’.
 * 
   Once you have installed the plugin, activate it and check that the access key
   matches the one on your CleanTalk dashboard.Did it help?
 * To enable us to reply to your ticket, please contact us through our private Ticket
   System: [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)
 *  Plugin Support [Andrei CleanTalk](https://wordpress.org/support/users/blazirsky/)
 * (@blazirsky)
 * [1 week, 1 day ago](https://wordpress.org/support/topic/plugin-causing-critical-error-8/#post-18979215)
 * Hello [@lange20](https://wordpress.org/support/users/lange20/),
 * We have not heard back from you for several days, so I am going to mark this 
   topic as resolved. If you have any further questions, you can open a new topic
   or contact us through our private ticket system:
   [https://cleantalk.org/my/support/open](https://cleantalk.org/my/support/open)

Viewing 2 replies - 1 through 2 (of 2 total)

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 * ![](https://ps.w.org/security-malware-firewall/assets/icon-256x256.gif?rev=3518712)
 * [Security Plugin, Firewall & Malware Scanner with Auto Removal](https://wordpress.org/plugins/security-malware-firewall/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/security-malware-firewall/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/security-malware-firewall/)
 * [Active Topics](https://wordpress.org/support/plugin/security-malware-firewall/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/security-malware-firewall/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/security-malware-firewall/reviews/)

 * 2 replies
 * 3 participants
 * Last reply from: [Andrei CleanTalk](https://wordpress.org/support/users/blazirsky/)
 * Last activity: [1 week, 1 day ago](https://wordpress.org/support/topic/plugin-causing-critical-error-8/#post-18979215)
 * Status: resolved