Support » Plugin: Raffle Ticket Generator - Woocommerce » Plugin causing appearance> customize menu to break

  • Resolved ckaroun

    (@ckaroun)


    Hi! I really like the plugin and it works at generating tickets with our website Freedomthroughfriendship.org. However, as mentioned, whenever I activate this plugin it seems to cause the appearance> customize page to break. Instead of the normal page with a website preview on the right and menu on the left, the top of the menu prompts me to type in a URL and the webpage preview on the right is blank. Also, there are no “customize” menu options except “widgets” which once clicked leads no-where. We were excited to use your plugin and it would have saved a lot of headaches that we had with a past raffle. Not sure if any of this will be relevant but we are using WordPress 5.6 with Woocommerce 4.7.1 and a Genesis Theme called Anchored Theme. Thanks for making this plugin which has so much potential! Hopefully, we can figure out a fix so we can get bronze up and running and consider upgrading in the future.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Please open a support ticket on our site at WPRaffle.com so a developer can assist you. We haven’t seen this issue before and opening a support ticket will allow us to help you figure out the conflict.

    Thread Starter ckaroun

    (@ckaroun)

    Thanks for resolving this issue with your update! Awesome!

    Im still having issues with these guys and they are not very helpful, conflicts with wordpress and knocs the webpage off!

    Hi,

    As we have told you, the issue with with you hosting on a restricted wordpress config via wordpress.com. WordPress.com has many restrictions and various things are blocking our plugin from executing. We have refunded your order and we apologize for working in the USA where our hours are different than yours and we do not respond immediately at 2am and 4 am and 5am.

    Thread Starter ckaroun

    (@ckaroun)

    I feel your pain pink hippo on having issues with your/your clients website. WordPress.com can be especially challenging as it is quite restrictive. I have had much better luck with greengeeks as a host for wordpress. For the record, Wp raffle was extraordinarily helpful and quick to act with my issue and they deserve full credit for that. I highly recommend them.

Viewing 5 replies - 1 through 5 (of 5 total)
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