Support » Plugin: Responsive Menu » Plugin causes site to crash

  • Resolved donmcleman

    (@donmcleman)


    Hi, I can’t be any more specific than the title.

    I’ve been using the plugin for years without problem. I hadn’t implemented any changes in several months or installed new plugins – basically the site had been untouched for months. The only recent change was when I upgraded the version of WordPress (sometime last week?).

    Last week the site inexplicably crashed and stayed down. It was difficult to trace the reason. I had no access to the WordPress backend. Cpanel showed that the CPU usage was double the allowance set by my host. The cpanel error log showed that the system was repeatedly trying to trigger index.php but it always timed out.

    I disabled the plugins one by one and the site works again when I disable Responsive Menu.

    I wish I could give you more precise information. I will add that this is not a high priority to sort out as it’s not my main site but obviously a miraculous fix would be appreciated.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Responsive Menu

    (@responsivemenu)

    Hi Don,

    Do you have any PHP/Apache or server errors of any kind that point to my plugin or any of the files that I can look at as unfortunately without these it is impossible to say 🙁

    Your webhost would be the best people to track this information down and if you then pass this to me I will see what can be done about it.

    All the best

    Hi, I’m sorry to say there’s no other information 🙂 All the webhost could identify is that index.php couldn’t trigger because of one plugin, but didn’t know which.

    I’ll test out whether there are any incompatibilities with other plugins and get back to you. At this time of year it might take a while…

    Thanks

    Plugin Author Responsive Menu

    (@responsivemenu)

    Hey there,

    Sorry for my late replies, for some reason yours is the only forum post I don’t get email notification about and I’m not sure why.

    Unfortunately index.php is the file that every request in WordPress goes through so it’s not very helpful as it could be anything.

    Let me know if you find anything

Viewing 3 replies - 1 through 3 (of 3 total)
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