Title: Plugin causes error in Woocommerce-admin.
Last modified: February 8, 2017

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# Plugin causes error in Woocommerce-admin.

 *  Resolved [Frodde](https://wordpress.org/support/users/frodde/)
 * (@frodde)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-causes-error-in-woocommerce-admin/)
 * Hi!
 * The Recently Viewed and most viewed products plugin makes Woocommerce-admin malfunction.
 * – The bulk action list is limited.
    – The screen options list are gone.
 * Something happened after the Woocommerce update I think.
 * Best regards

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-causes-error-in-woocommerce-admin/#post-8800967)
 * [@cedcommerce](https://wordpress.org/support/users/cedcommerce/) I’ve deleted
   your offer to login to your user’s site. I’m am 100% sure you mean well but please
   _never ask for credentials on these forums._
 * [http://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff](http://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff)
 * Now for the why: The internet is a wonderful place full of very nice people and
   a few very bad ones. I’m sure everyone here is very nice however, by giving some
   ones keys to your house you are trusting they wont steal anything. Likewise the
   person who takes the keys is now responsible for the house FOREVER.
 * If something was to go wrong, then you the author may well legally become liable
   for damages, which they would not normally have been as their software is provided
   without warranty.
 * Please be aware that repeatedly asking for credentials will result in us asking
   you to repeatedly stop before escalating up to the plugins team.
 *  Thread Starter [Frodde](https://wordpress.org/support/users/frodde/)
 * (@frodde)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-causes-error-in-woocommerce-admin/#post-8802418)
 * Issue solved. Thanks for updating the plugin!
 *  Plugin Author [cedcommerce](https://wordpress.org/support/users/cedcommerce/)
 * (@cedcommerce)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-causes-error-in-woocommerce-admin/#post-8802669)
 * Hello Jan Dembowski,
 * We really apologize for this,
 * Actually we are strict privacy rules and we always give priority to our users
   privacy for same but yes this time we missed out,
 * From now onwards we will always offer mail Id’s or skype to chat with our users.
 * Regards
    CedCommerce
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-causes-error-in-woocommerce-admin/#post-8802922)
 * > We really apologize for this
 * I’m glad. 😉
 * >  Actually we are strict privacy rules and we always give priority to our users
   > privacy
 * That really doesn’t matter here.
 * >  From now onwards we will always offer mail Id’s or skype to chat with our 
   > users.
 * I wan’t to be clear here: _If you are logging into user’s sites then you seriously
   need to consider hosting your support completely somewhere else._ If it is determined
   you’re still doing that then that will be a problem.
 * There are many ways to get information you need and accessing the user’s site
   should not be one of them.
    - Ask for a link to the [http://pasetbin.com/](http://pasetbin.com/) log of 
      the user’s web server error log.
    - Ask the user to create and post a link to their `phpinfo();` output.
    - Ask the user to install the [Send System Info plugin](https://wordpress.org/plugins/send-system-info/)
      and get the data that way.
    - Walk the user through [enabling WP_DEBUG and how to log that output to a file and how to share that file.](https://codex.wordpress.org/WP_DEBUG#WP_DEBUG_LOG_and_WP_DEBUG_DISPLAY)
    - Walk the user through basic troubleshooting steps such and disabling all other
      plugins except yours, switch to the Twenty Fifteen theme, clear their cache
      and cookies and try again.
    - Ask the user for the step-by-step on how they can reproduce the problem.
 * You get the idea.
 * Volunteer support is not easy. But these forums need to a safe place for all 
   users, experienced or new. Accessing their system that way is a short cut that
   will get you into real trouble in these forums.
 *  Plugin Author [cedcommerce](https://wordpress.org/support/users/cedcommerce/)
 * (@cedcommerce)
 * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-causes-error-in-woocommerce-admin/#post-8806420)
 * Hello Jan Dembowski,
 * > “_There are many ways to get information you need and accessing the user’s 
   > site **should not be** one of them._“
 * We think you are trying to say **should be** here.**
 * Ok fine, we will remember all your points, and now onwards we will use our own
   hosted support link for users for contacting us.
 * Thanks And Regards
    CedCommerce
 *  Moderator [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * (@jdembowski)
 * Forum Moderator and Brute Squad
 * [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-causes-error-in-woocommerce-admin/#post-8807186)
 * > We think you are trying to say should be here.
 * _*Drinks coffee. Re-reads.*_
 * No, I meant that there are many ways to get information you need and accessing
   the user’s site **should not be one** of them.
 * I’m not clear what’s off about that but as long as you stop, I’m cool. 😉

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Plugin causes error in Woocommerce-admin.’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/recently-viewed-and-most-viewed-products_7f52a2.
   svg)
 * [Recently viewed and most viewed products](https://wordpress.org/plugins/recently-viewed-and-most-viewed-products/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/recently-viewed-and-most-viewed-products/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/recently-viewed-and-most-viewed-products/)
 * [Active Topics](https://wordpress.org/support/plugin/recently-viewed-and-most-viewed-products/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/recently-viewed-and-most-viewed-products/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/recently-viewed-and-most-viewed-products/reviews/)

## Tags

 * [bulk action](https://wordpress.org/support/topic-tag/bulk-action/)
 * [screen options](https://wordpress.org/support/topic-tag/screen-options/)

 * 7 replies
 * 3 participants
 * Last reply from: [Jan Dembowski](https://wordpress.org/support/users/jdembowski/)
 * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/plugin-causes-error-in-woocommerce-admin/#post-8807186)
 * Status: resolved