Title: Plugin can't connect to profile
Last modified: August 31, 2016

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# Plugin can't connect to profile

 *  Resolved [rharkers](https://wordpress.org/support/users/rharkers/)
 * (@rharkers)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/plugin-cant-connect-to-profile/)
 * Hi
    Just installed IK- facebook to link to a public group but I just can’t get
   anything to display! The plugin status is showing API key and secret OK and Connected
   to FB graph API correct but the rest have failed. I have tried it on my own personal
   profile too and it fails to connect. The shortcode is as follows:
 * [ik_fb_feed id=”1612048315692401″ use_thumb=”0″ hide_feed_images=”1″ show_like_button
   =”1″ show_profile_picture=”1″ show_page_title=”1″ show_posted_by=”0″ show_date
   =”1″ use_human_timing=”0″ date_format=”%B %d”]
 * Could it be linked to me not owning the group but just being an admin of it?
   
   Thanks
 * FB group – [https://www.facebook.com/groups/1612048315692401/](https://www.facebook.com/groups/1612048315692401/)
   
   WP site- [http://ctcbicester.org.uk/facebook/](http://ctcbicester.org.uk/facebook/)
   Richard
 * [https://wordpress.org/plugins/ik-facebook/](https://wordpress.org/plugins/ik-facebook/)

Viewing 4 replies - 1 through 4 (of 4 total)

 *  Plugin Author [richardgabriel](https://wordpress.org/support/users/richardgabriel/)
 * (@richardgabriel)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/plugin-cant-connect-to-profile/#post-7275419)
 * Hey rharkers!
 * It could indeed be that perhaps you don’t have correct access to the group — 
   if you try it with a known public page do you have different results?
 * I know it won’t work with Personal profiles – it’s designed to work with Public
   profiles only. However, you should have at least some success with the Group’s
   page, if its public!
 * Best,
    Richard
 *  Thread Starter [rharkers](https://wordpress.org/support/users/rharkers/)
 * (@rharkers)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/plugin-cant-connect-to-profile/#post-7275432)
 * Hi Richard
 * I’ve just tried it with this public page [https://www.facebook.com/socialcyclingaustin](https://www.facebook.com/socialcyclingaustin)
   and still no joy I’m afraid. It’s still showing a fail on the load your profile
   and load test profile statuses.
 * I’ve also found that although our group is Public, FB requires a login to access
   it which is odd. however, the above link doesn’t as it is a public page but it’s
   still not working…
 * Thanks
    Richard
 *  Thread Starter [rharkers](https://wordpress.org/support/users/rharkers/)
 * (@rharkers)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/plugin-cant-connect-to-profile/#post-7275455)
 * Ok I got it working now. It seems I can’t copy and paste properly from the api
   screen!
 *  Plugin Author [richardgabriel](https://wordpress.org/support/users/richardgabriel/)
 * (@richardgabriel)
 * [10 years, 2 months ago](https://wordpress.org/support/topic/plugin-cant-connect-to-profile/#post-7275549)
 * Hey Richard!
 * Thanks for letting me know! I’m glad it wasn’t something more sinister.
 * All the best,
    Richard

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Plugin can't connect to profile’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/ik-facebook_4a5568.svg)
 * [Facebook Plugin: WP Social](https://wordpress.org/plugins/ik-facebook/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/ik-facebook/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/ik-facebook/)
 * [Active Topics](https://wordpress.org/support/plugin/ik-facebook/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/ik-facebook/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/ik-facebook/reviews/)

 * 4 replies
 * 2 participants
 * Last reply from: [richardgabriel](https://wordpress.org/support/users/richardgabriel/)
 * Last activity: [10 years, 2 months ago](https://wordpress.org/support/topic/plugin-cant-connect-to-profile/#post-7275549)
 * Status: resolved