BulletProof Security
[resolved] installed bps and my sites no longer load (3 posts)

  1. mikeismora
    Posted 5 years ago #

    i just recently installed bulletproof security on my site due to it getting hacked, but now my sites no longer load. bulletproof security is the only plugin i installed (or change that i made) since i restored my site so i want to check it out.


    i cannot get the site to load or get into wp-admin. other sites that share the same directory are also not loading. i was able to get on these sites for approx. 5 minutes, but then they abruptly began timing out. is there a way to safely uninstall this plugin from cpanel? i would still like to use it, but i need to check if it's the culprit for my site issues. thank you very much!


  2. mikeismora
    Posted 5 years ago #

    i am not sure if it was a temporary host issue or not, but i was able to uninstall the plugin. i will reinstall and see if the problem persists.

  3. AITpro
    Plugin Author

    Posted 5 years ago #

    If the BPS htaccess files do not have the correct RewriteBase and RewriteRule added to them for your particular website you will see a 500 Internal Server Error immediately. If you use the AutoMagic buttons to create your htaccess files then they will have the correct RewriteBase and RewriteRule automatically created for you for your particular website. A timing out issue sounds like a connectivity problem with your host or ISP or a connectivity problem somewhere between your computer and your web host. Could aslo be a corrupted cache problem with your browser or with a caching plugin on your site. Thanks.

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