Support » Plugins » [plugin: Bulletproof Security] Cannot access admin after update

  • I just updated BPS on my site and am now getting this error when trying to access admin: Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 77824 bytes) in /hermes/bosoraweb018/b229/ipw.soar/journal/ArtMatters/wp-admin/includes/menu.php on line 126

    I did notice just after updating that my security (error?) log was full but didn’t have a chance to deal with that before I got locked out. Went to your website and read the part about deleting the htaccess files from the root and admin folder, but this didn’t change anything. Couldn’t post there as I saw a notice that new topics could not be posted right now. I’m getting nervous as there are a few time-sensitive notices I have to post for events that occur tomorrow. Is there any way you can help me sooner than later? Love the plugin, this is the first issue I’ve had with it. Thanks! Hannah

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  • Moderator Andrew Nevins


    Forum moderator

    Hi Hannah, that’s not what the modlook tag is for.

    My apologies – I thought I had noticed a moderator adding that tag to a support post I submitted earlier this year, but I must have been mistaken.

    I just came across this thread by accident. Sorry for the late reply. If you post directly in the BPS plugin Support area then we will see and respond to these ASAP:

    If you deleted both the root and wp-admin .htaccess files and the problem was still occurring then BPS was not causing the memory issues. 41M is barely enough memory to run WordPress with additional plugins installed. You should increase your memory to a minimum of 64M. 128M or higher is even better.

    General BPS Troubleshooting steps

    1. Make a backup of your .htaccess files using BulletProof Security built-in Backup.
    2. Activate Default Mode on the Security Modes page.
    3. Use the Delete wp-admin .htaccess feature on the Security Modes page.
    4. If the issue/problem is related to Login Security turn Off Login Security on the Login Security & Monitoring page.
    5. Test your plugin or theme or issue/problem.
    6. Restore your .htaccess files using BulletProof Security built-in Restore.

    To completely uninstall BulletProof Security you would do steps 2 and 3 above and then just delete the BulletProof Security plugin on the WP Plugins page.

Viewing 3 replies - 1 through 3 (of 3 total)
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