Support » Plugin: Jetpack - WP Security, Backup, Speed, & Growth » Plugin bugged – Host provider forced Jetpack deactivation

  • Resolved travelb4settle

    (@travelb4settle)


    My website is been bugged and down for almost 3 days.

    My hosting service immediately identified problems with the jetpack plugin and forced its deactivation.

    I’d like to know how can I see this situation solved.

    Don’t know if it helps but the error log for the past 2 days are:

    [21-Sep-2019 10:30:54 UTC] PHP Fatal error: Uncaught Error: Call to undefined function is_user_logged_in() in /home3/travelbf/public_html/wp-content/mu-plugins/endurance-page-cache.php:721
    Stack trace:
    #0 /home3/travelbf/public_html/wp-content/mu-plugins/endurance-page-cache.php(760): Endurance_Page_Cache->is_cachable()
    #1 /home3/travelbf/public_html/wp-includes/class-wp-hook.php(286): Endurance_Page_Cache->finish(”)
    #2 /home3/travelbf/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
    #3 /home3/travelbf/public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
    #4 /home3/travelbf/public_html/wp-includes/load.php(954): do_action(‘shutdown’)
    #5 [internal function]: shutdown_action_hook()
    #6 {main}
    thrown in /home3/travelbf/public_html/wp-content/mu-plugins/endurance-page-cache.php on line 721
    [21-Sep-2019 10:34:54 UTC] PHP Fatal error: Uncaught Error: Call to undefined function is_user_logged_in() in /home3/travelbf/public_html/wp-content/mu-plugins/endurance-page-cache.php:721
    Stack trace:
    #0 /home3/travelbf/public_html/wp-content/mu-plugins/endurance-page-cache.php(760): Endurance_Page_Cache->is_cachable()
    #1 /home3/travelbf/public_html/wp-includes/class-wp-hook.php(286): Endurance_Page_Cache->finish(”)
    #2 /home3/travelbf/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(NULL, Array)
    #3 /home3/travelbf/public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
    #4 /home3/travelbf/public_html/wp-includes/load.php(954): do_action(‘shutdown’)
    #5 [internal function]: shutdown_action_hook()
    #6 {main}
    thrown in /home3/travelbf/public_html/wp-content/mu-plugins/endurance-page-cache.php on line 721
    [21-Sep-2019 10:40:33 UTC] PHP Warning: call_user_func() expects parameter 1 to be a valid callback, class ‘Automattic\Jetpack\Sync\Functions’ not found in /home3/travelbf/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/modules/Callables.php on line 213

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    So, the only error entry linked to Jetpack is this one:

    [21-Sep-2019 10:40:33 UTC] PHP Warning: call_user_func() expects parameter 1 to be a valid callback, class ‘Automattic\Jetpack\Sync\Functions’ not found in /home3/travelbf/public_html/wp-content/plugins/jetpack/vendor/automattic/jetpack-sync/src/modules/Callables.php on line 213

    Which version of PHP are you running? You can find out at Tools > Site Health > Info > Server in your site’s Dashboard.

    Thread Starter travelb4settle

    (@travelb4settle)

    So that means that the problem is bigger than Jetpack?

    PHP version is 7.2.22 (Supports 64bit values)

    Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    That is possible, we have no issue with PHP 7.2.22, but Jetpack could simply have been the missing piece that sent a larger problem over the edge.

    What version of WordPress are you running, and which version of Jetpack were you running?

    Thread Starter travelb4settle

    (@travelb4settle)

    Yeah apparently was a combination of things that made this happen. My host provider identified problems from jetpack and swift performance lite plugin. And disabled both.

    The question is: How can I know if I can re-activate them? Or when can I reactivate it? Or should I search for alternatives for both cases?

    My WordPress version is 5.2.3 and Jetpack is asking me now to update for the 7.7.2 version.

    Once again, thanks for your help!

    Plugin Contributor James Huff

    (@macmanx)

    Volunteer Moderator

    What I’d try is reactivating just Jetpack. If you don’t have any problems, activate Swift and see if the problem comes back.

Viewing 5 replies - 1 through 5 (of 5 total)
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